Measure of the perceived quality in the public service National Social Security insurance fund (CNAS) of -Mascara state
Joint Authors
Source
Issue
Vol. 8, Issue 1 (31 Aug. 2019), pp.102-112, 11 p.
Publisher
Publication Date
2019-08-31
Country of Publication
Algeria
No. of Pages
11
Main Subjects
Topics
Abstract EN
This article focuses on the quality of service in the public sector.
Its objective is to test a scale for measuring the perceived quality of the public service.
Based on the works of Parasuraman (1988) and Sabadie (2011), our study was conducted on a population of 250 individuals regarding their assessment of the quality of Mascara's National Social Security insurance Fund (CNAS) services.
The results highlighted three dimensions of public service quality: tangibility, responsibility and general evaluation.
American Psychological Association (APA)
Hashmawi, Kamil& Karrush, Siham. 2019. Measure of the perceived quality in the public service National Social Security insurance fund (CNAS) of -Mascara state. Revue Organisation et Travail،Vol. 8, no. 1, pp.102-112.
https://search.emarefa.net/detail/BIM-1039066
Modern Language Association (MLA)
Hashmawi, Kamil& Karrush, Siham. Measure of the perceived quality in the public service National Social Security insurance fund (CNAS) of -Mascara state. Revue Organisation et Travail Vol. 8, no. 1 (2019), pp.102-112.
https://search.emarefa.net/detail/BIM-1039066
American Medical Association (AMA)
Hashmawi, Kamil& Karrush, Siham. Measure of the perceived quality in the public service National Social Security insurance fund (CNAS) of -Mascara state. Revue Organisation et Travail. 2019. Vol. 8, no. 1, pp.102-112.
https://search.emarefa.net/detail/BIM-1039066
Data Type
Journal Articles
Language
English
Notes
-
Record ID
BIM-1039066
