إسهامات تكنولوجيا المعلومات و الأتصال في تحسين الخدمة العمومية : دراسة حالة-بلدية وادي العلايق

الملخص EN

As the roleof information technology and communication is increasing by the day when it comes to shaping the present and the future, various public departments and institutions seek to exlude the traditional methods adopted in providingservices, for this reson, the Minstry of Domestic Affairs embarked on improving the public servicefor the benefit of citizens to attain their satisfaction, meet their legal rights to the best extent possible.

The information technology and communication contribute in improving the quality ofpublici services, thisoutlinediexpediting document processing and the removal of queues in front of various booths and offices in the Oued El Alleugmunicipality in the province of Blida,