مساهمة الإدارة الإلكترونية في تحسين جودة الخدمات العمومية : دراسة حالة : المديرية العامة للضرائب

الملخص EN

This study aims to shed light on the contribution of e-management in improving the public services quality.

In order to achieve this objective, a field study was conducted on a sample of receiving tax services at the General Directorate of Taxation (Chlef city).

We use a questionnaire as a tool for collecting Data, witch distributed to a sample of (45).

And through a number of statistical analysis methods of the collected data by using the statistical program" SPSS", the current study found that, there is a statistically significant impact of the e-management at the Directorate General of Taxation (Chlef) on improving the quality dimensions of its services, namely (reliability, assurance, responsiveness, empathy, tangibles).