الرضا الوظيفي للعاملين و أثره على جودة الخدمة المقدمة : دراسة ميدانية على موظفي قسم الموارد البشرية في رئاسة الجامعة المستنصرية

الملخص EN

The aim of the research was to identify the elements of job satisfaction and quality ofservice in the research community and to determine the nature of the correlation betweenthe two variables and to know the effect between them to achieve the research aim.

Theanalytical descriptive approach was used in this research.

The research communityconsists of the staff of the human resources department in the presidency of Al-Mustansiriya University.

The total number of employees is (60) employees.

The formswere distributed to all the members and only one form was rejected for lack of validity.

Thus, the number of forms approved in the analysis was (59), The research questionnairewas designed based on previous studies related to the subject of the research; Usingstatistical means, the research found a correlation between the job satisfaction and thequality of the service performed.

The research concluded that job satisfaction is animportant variable in increasing the quality of service provided in the sample