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Highway Expenditures and Associated Customer Satisfaction: A Case Study
المؤلفون المشاركون
de la Fuente-Mella, Hanns
Singh, Ashok
Conover, Rebecca
Monteiro, Heather
Paz, Alexander
المصدر
Mathematical Problems in Engineering
العدد
المجلد 2016، العدد 2016 (31 ديسمبر/كانون الأول 2016)، ص ص. 1-9، 9ص.
الناشر
Hindawi Publishing Corporation
تاريخ النشر
2016-03-29
دولة النشر
مصر
عدد الصفحات
9
التخصصات الرئيسية
الملخص EN
This study analyzes the satisfaction of the Nevadans with respect to their highway transportation system and the corresponding expenditures of Nevada Department of Transportation (NDOT).
A survey questionnaire was designed to capture the opinions of the Nevadans (customers) about a number of characteristics of their transportation system.
Data from the financial data warehouse of the NDOT was used to evaluate expenditures.
Multinomial probit models were estimated to study the correlations between customers’ opinion and the government expenditures in transportation.
The results indicate the customer satisfaction is decreasing with respect to traffic safety throughout Northwestern and Southern Nevada highways.
In addition, users of Northwestern highways are more likely to be satisfied, compared to their counterparts, with increasing construction spending to reduce the time taken to complete construction projects.
In Southern Nevada highways, customers’ satisfaction increases with the expenditures associated with reduction of congestion.
These insights are examples of the conclusions that were obtained as a consequence of simultaneously considering customer satisfaction and the corresponding expenditures in transportation.
نمط استشهاد جمعية علماء النفس الأمريكية (APA)
Paz, Alexander& de la Fuente-Mella, Hanns& Singh, Ashok& Conover, Rebecca& Monteiro, Heather. 2016. Highway Expenditures and Associated Customer Satisfaction: A Case Study. Mathematical Problems in Engineering،Vol. 2016, no. 2016, pp.1-9.
https://search.emarefa.net/detail/BIM-1112208
نمط استشهاد الجمعية الأمريكية للغات الحديثة (MLA)
Paz, Alexander…[et al.]. Highway Expenditures and Associated Customer Satisfaction: A Case Study. Mathematical Problems in Engineering No. 2016 (2016), pp.1-9.
https://search.emarefa.net/detail/BIM-1112208
نمط استشهاد الجمعية الطبية الأمريكية (AMA)
Paz, Alexander& de la Fuente-Mella, Hanns& Singh, Ashok& Conover, Rebecca& Monteiro, Heather. Highway Expenditures and Associated Customer Satisfaction: A Case Study. Mathematical Problems in Engineering. 2016. Vol. 2016, no. 2016, pp.1-9.
https://search.emarefa.net/detail/BIM-1112208
نوع البيانات
مقالات
لغة النص
الإنجليزية
الملاحظات
Includes bibliographical references
رقم السجل
BIM-1112208
قاعدة معامل التأثير والاستشهادات المرجعية العربي "ارسيف Arcif"
أضخم قاعدة بيانات عربية للاستشهادات المرجعية للمجلات العلمية المحكمة الصادرة في العالم العربي
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تقوم هذه الخدمة بالتحقق من التشابه أو الانتحال في الأبحاث والمقالات العلمية والأطروحات الجامعية والكتب والأبحاث باللغة العربية، وتحديد درجة التشابه أو أصالة الأعمال البحثية وحماية ملكيتها الفكرية. تعرف اكثر
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