Highway Expenditures and Associated Customer Satisfaction: A Case Study
Joint Authors
de la Fuente-Mella, Hanns
Singh, Ashok
Conover, Rebecca
Monteiro, Heather
Paz, Alexander
Source
Mathematical Problems in Engineering
Issue
Vol. 2016, Issue 2016 (31 Dec. 2016), pp.1-9, 9 p.
Publisher
Hindawi Publishing Corporation
Publication Date
2016-03-29
Country of Publication
Egypt
No. of Pages
9
Main Subjects
Abstract EN
This study analyzes the satisfaction of the Nevadans with respect to their highway transportation system and the corresponding expenditures of Nevada Department of Transportation (NDOT).
A survey questionnaire was designed to capture the opinions of the Nevadans (customers) about a number of characteristics of their transportation system.
Data from the financial data warehouse of the NDOT was used to evaluate expenditures.
Multinomial probit models were estimated to study the correlations between customers’ opinion and the government expenditures in transportation.
The results indicate the customer satisfaction is decreasing with respect to traffic safety throughout Northwestern and Southern Nevada highways.
In addition, users of Northwestern highways are more likely to be satisfied, compared to their counterparts, with increasing construction spending to reduce the time taken to complete construction projects.
In Southern Nevada highways, customers’ satisfaction increases with the expenditures associated with reduction of congestion.
These insights are examples of the conclusions that were obtained as a consequence of simultaneously considering customer satisfaction and the corresponding expenditures in transportation.
American Psychological Association (APA)
Paz, Alexander& de la Fuente-Mella, Hanns& Singh, Ashok& Conover, Rebecca& Monteiro, Heather. 2016. Highway Expenditures and Associated Customer Satisfaction: A Case Study. Mathematical Problems in Engineering،Vol. 2016, no. 2016, pp.1-9.
https://search.emarefa.net/detail/BIM-1112208
Modern Language Association (MLA)
Paz, Alexander…[et al.]. Highway Expenditures and Associated Customer Satisfaction: A Case Study. Mathematical Problems in Engineering No. 2016 (2016), pp.1-9.
https://search.emarefa.net/detail/BIM-1112208
American Medical Association (AMA)
Paz, Alexander& de la Fuente-Mella, Hanns& Singh, Ashok& Conover, Rebecca& Monteiro, Heather. Highway Expenditures and Associated Customer Satisfaction: A Case Study. Mathematical Problems in Engineering. 2016. Vol. 2016, no. 2016, pp.1-9.
https://search.emarefa.net/detail/BIM-1112208
Data Type
Journal Articles
Language
English
Notes
Includes bibliographical references
Record ID
BIM-1112208