Impact of service quality (SQ) on student satisfaction: empirical evidence in the higher education context of emerging economy
المؤلفون المشاركون
Ali, Kalsom
Uddin, Mahi
Khan, Muhammad Aktaruzzaman
المصدر
Al-‘Abqari : Journal of Islamic Social Sciences and Humanities
الناشر
جامعة العلوم الإسلامية الماليزية كلية القيادة و الإدارة
تاريخ النشر
2018-12-31
دولة النشر
ماليزيا
عدد الصفحات
37
التخصصات الرئيسية
الملخص الإنجليزي
This article represents a cross-sectional study of students studying across 7 private universities and one public university of Chittagong in Bangladesh.
Service quality dimensions have been described as a critical for student satisfaction and service organizations may substantial outcomes including student retention and monetary in a competitive market.
However, there is little empirical evidence of how service quality provided by tertiary educational institutions can influence student satisfaction in developing economy context.
Recognizing this significance, the study aims to investigate the impact of service quality on student satisfaction applying HEdPERF model proposed by Firdaus (2005).
We collected a designed questionnaires from 376 students selected randomly.
The findings indicate that the significant variables explaining student satisfaction as: administrative aspects, academic aspects, reputation, and access.
The implications of the study for university management were discussed and areas for future research were suggested.
نوع البيانات
أوراق مؤتمرات
رقم السجل
BIM-1131577
نمط استشهاد جمعية علماء النفس الأمريكية (APA)
Uddin, Mahi& Ali, Kalsom& Khan, Muhammad Aktaruzzaman. 2018-12-31. Impact of service quality (SQ) on student satisfaction: empirical evidence in the higher education context of emerging economy. . Vol. 16, Special issue (Dec. 2018), pp.31-67.Nilai Malaysia : Islamic Science University of Malaysia Faculty of Leadership and Management.
https://search.emarefa.net/detail/BIM-1131577
نمط استشهاد الجمعية الأمريكية للغات الحديثة (MLA)
Uddin, Mahi…[et al.]. Impact of service quality (SQ) on student satisfaction: empirical evidence in the higher education context of emerging economy. . Nilai Malaysia : Islamic Science University of Malaysia Faculty of Leadership and Management. 2018-12-31.
https://search.emarefa.net/detail/BIM-1131577
نمط استشهاد الجمعية الطبية الأمريكية (AMA)
Uddin, Mahi& Ali, Kalsom& Khan, Muhammad Aktaruzzaman. Impact of service quality (SQ) on student satisfaction: empirical evidence in the higher education context of emerging economy. .
https://search.emarefa.net/detail/BIM-1131577
قاعدة معامل التأثير والاستشهادات المرجعية العربي "ارسيف Arcif"
أضخم قاعدة بيانات عربية للاستشهادات المرجعية للمجلات العلمية المحكمة الصادرة في العالم العربي
تقوم هذه الخدمة بالتحقق من التشابه أو الانتحال في الأبحاث والمقالات العلمية والأطروحات الجامعية والكتب والأبحاث باللغة العربية، وتحديد درجة التشابه أو أصالة الأعمال البحثية وحماية ملكيتها الفكرية. تعرف اكثر