Impact of service quality (SQ) on student satisfaction: empirical evidence in the higher education context of emerging economy
Joint Authors
Ali, Kalsom
Uddin, Mahi
Khan, Muhammad Aktaruzzaman
Source
Al-‘Abqari : Journal of Islamic Social Sciences and Humanities
Publisher
Islamic Science University of Malaysia Faculty of Leadership and Management
Publication Date
2018-12-31
Country of Publication
Malaysia
No. of Pages
37
Main Subjects
English Abstract
This article represents a cross-sectional study of students studying across 7 private universities and one public university of Chittagong in Bangladesh.
Service quality dimensions have been described as a critical for student satisfaction and service organizations may substantial outcomes including student retention and monetary in a competitive market.
However, there is little empirical evidence of how service quality provided by tertiary educational institutions can influence student satisfaction in developing economy context.
Recognizing this significance, the study aims to investigate the impact of service quality on student satisfaction applying HEdPERF model proposed by Firdaus (2005).
We collected a designed questionnaires from 376 students selected randomly.
The findings indicate that the significant variables explaining student satisfaction as: administrative aspects, academic aspects, reputation, and access.
The implications of the study for university management were discussed and areas for future research were suggested.
Data Type
Conference Papers
Record ID
BIM-1131577
American Psychological Association (APA)
Uddin, Mahi& Ali, Kalsom& Khan, Muhammad Aktaruzzaman. 2018-12-31. Impact of service quality (SQ) on student satisfaction: empirical evidence in the higher education context of emerging economy. . Vol. 16, Special issue (Dec. 2018), pp.31-67.Nilai Malaysia : Islamic Science University of Malaysia Faculty of Leadership and Management.
https://search.emarefa.net/detail/BIM-1131577
Modern Language Association (MLA)
Uddin, Mahi…[et al.]. Impact of service quality (SQ) on student satisfaction: empirical evidence in the higher education context of emerging economy. . Nilai Malaysia : Islamic Science University of Malaysia Faculty of Leadership and Management. 2018-12-31.
https://search.emarefa.net/detail/BIM-1131577
American Medical Association (AMA)
Uddin, Mahi& Ali, Kalsom& Khan, Muhammad Aktaruzzaman. Impact of service quality (SQ) on student satisfaction: empirical evidence in the higher education context of emerging economy. .
https://search.emarefa.net/detail/BIM-1131577