Effect of Real-Time Surveys on Patient Satisfaction Scores in the Emergency Department
المؤلفون المشاركون
Sobel, Julia
Bates, Jessica
Ng, Vivienne
Berkman, Matthew
Nuño, Tomas
Denninghoff, Kurt
Stoneking, Lisa
المصدر
Education Research International
العدد
المجلد 2019، العدد 2019 (31 ديسمبر/كانون الأول 2019)، ص ص. 1-5، 5ص.
الناشر
Hindawi Publishing Corporation
تاريخ النشر
2019-04-01
دولة النشر
مصر
عدد الصفحات
5
التخصصات الرئيسية
الملخص EN
Background.
Patient satisfaction surveys have become increasingly important as their results help to determine Centers for Medicare and Medicaid Services (CMS) reimbursement.
However, these questionnaires have known sources of bias (self-selection, responder, attribution, and nonresponse).
Objective.
We developed a real-time (RT) survey delivered in the hospital ED to evaluate the effect of implementing RT patient satisfaction surveys on physician behavior and hypothesized that the timing of patient satisfaction survey delivery would significantly impact the results.
Method.
Data from real-time patient satisfaction surveys were collected in phases from 12/2015 to 5/2017.
Hospital-sponsored (HS) surveys were administered after discharge from 12/2015 to 12/2016.
Results.
For RT surveys, resident physicians were significantly more likely to write their names on the whiteboard (p=0.02) and sit down (p=0.01) with patients.
Behavior modifications by attending physicians were not significant.
Patient satisfaction measures did not improve significantly between periods for RT or HS surveys; however, RT survey responders were significantly more likely to recommend the ED to others.
Conclusion.
The timing of survey administration did significantly alter resident physician’s behavior; however, it had no effect on patient satisfaction scores.
RT responders were significantly more likely to recommend the emergency department to others.
نمط استشهاد جمعية علماء النفس الأمريكية (APA)
Sobel, Julia& Bates, Jessica& Ng, Vivienne& Berkman, Matthew& Nuño, Tomas& Denninghoff, Kurt…[et al.]. 2019. Effect of Real-Time Surveys on Patient Satisfaction Scores in the Emergency Department. Education Research International،Vol. 2019, no. 2019, pp.1-5.
https://search.emarefa.net/detail/BIM-1152075
نمط استشهاد الجمعية الأمريكية للغات الحديثة (MLA)
Sobel, Julia…[et al.]. Effect of Real-Time Surveys on Patient Satisfaction Scores in the Emergency Department. Education Research International No. 2019 (2019), pp.1-5.
https://search.emarefa.net/detail/BIM-1152075
نمط استشهاد الجمعية الطبية الأمريكية (AMA)
Sobel, Julia& Bates, Jessica& Ng, Vivienne& Berkman, Matthew& Nuño, Tomas& Denninghoff, Kurt…[et al.]. Effect of Real-Time Surveys on Patient Satisfaction Scores in the Emergency Department. Education Research International. 2019. Vol. 2019, no. 2019, pp.1-5.
https://search.emarefa.net/detail/BIM-1152075
نوع البيانات
مقالات
لغة النص
الإنجليزية
الملاحظات
Includes bibliographical references
رقم السجل
BIM-1152075
قاعدة معامل التأثير والاستشهادات المرجعية العربي "ارسيف Arcif"
أضخم قاعدة بيانات عربية للاستشهادات المرجعية للمجلات العلمية المحكمة الصادرة في العالم العربي
تقوم هذه الخدمة بالتحقق من التشابه أو الانتحال في الأبحاث والمقالات العلمية والأطروحات الجامعية والكتب والأبحاث باللغة العربية، وتحديد درجة التشابه أو أصالة الأعمال البحثية وحماية ملكيتها الفكرية. تعرف اكثر