تقييم جودة التعليم العالي و تأثيرها على رضا الطالب باستعمال نموذج SERVQUAL : دراسة ميدانية : جامعة أبو بكر بلقايد بتلمسان

الملخص EN

This study aimed to identify the impact of the quality of higher education in its five dimensions (tangibility, reliability, responsiveness, safety and empathy) on student satisfaction at Abu BakrBelkaid University in Tlemcen.

The descriptive and analytical approach was used through a questionnaire distributed randomly on a sample of 459 students.

The results showed a statistically significant effect of the quality of higher education service on the satisfaction of students at the University of Tlemcen.

The researchers also suggested a set of recommendations, the most important of which is the need for higher education institutions to pay attention to the quality component and try to improve all university services provided to students