The role of electronic management in improving public service : a descriptive field study in the city hall of Tipaza

الملخص EN

This study aimed to answer the following general question: What is the role of e-management in improving the public service in the city hall of Tipaza? The following sub-questions are subdivided: - What is the level of service development after the application of electronic management in the city hall of Tipaza? Has it really reached the concept of rationalizing public service? - What are the most important obstacles facing the city hall of Tipaza in the application of electronic management? The descriptive analytical method was adopted and the survey was used as a means of data collection.

It was applied to a purposive sample of 46 employees in the city hall of Tipaza.

After retrieving the forms and processing them by SPSS program, we reached the following results: - E-management is an effective means to improve the performance of public service.

- E-management works to deliver services accurately and quickly while reducing time and costs.

- Electronic management requires the provision of various physical, legal, technical, social and other requirements.