The role of electronic management in improving public service : a descriptive field study in the city hall of Tipaza
Joint Authors
Barsah, al-Mahdi
Lunisah, Muhammad Amin
Source
La Revue des Sciences Commerciales
Issue
Vol. 2021, Issue (s) (30 Jun. 2021), pp.109-126, 18 p.
Publisher
Ecole des Hautes Études Commerciales
Publication Date
2021-06-30
Country of Publication
Algeria
No. of Pages
18
Main Subjects
Business Administration
Information Technology and Computer Science
Topics
Abstract EN
This study aimed to answer the following general question: What is the role of e-management in improving the public service in the city hall of Tipaza? The following sub-questions are subdivided: - What is the level of service development after the application of electronic management in the city hall of Tipaza? Has it really reached the concept of rationalizing public service? - What are the most important obstacles facing the city hall of Tipaza in the application of electronic management? The descriptive analytical method was adopted and the survey was used as a means of data collection.
It was applied to a purposive sample of 46 employees in the city hall of Tipaza.
After retrieving the forms and processing them by SPSS program, we reached the following results: - E-management is an effective means to improve the performance of public service.
- E-management works to deliver services accurately and quickly while reducing time and costs.
- Electronic management requires the provision of various physical, legal, technical, social and other requirements.
American Psychological Association (APA)
Barsah, al-Mahdi& Lunisah, Muhammad Amin. 2021. The role of electronic management in improving public service : a descriptive field study in the city hall of Tipaza. La Revue des Sciences Commerciales،Vol. 2021, no. (s), pp.109-126.
https://search.emarefa.net/detail/BIM-1234902
Modern Language Association (MLA)
Barsah, al-Mahdi& Lunisah, Muhammad Amin. The role of electronic management in improving public service : a descriptive field study in the city hall of Tipaza. La Revue des Sciences Commerciales No. (Special Issue) (Jun. 2021), pp.109-126.
https://search.emarefa.net/detail/BIM-1234902
American Medical Association (AMA)
Barsah, al-Mahdi& Lunisah, Muhammad Amin. The role of electronic management in improving public service : a descriptive field study in the city hall of Tipaza. La Revue des Sciences Commerciales. 2021. Vol. 2021, no. (s), pp.109-126.
https://search.emarefa.net/detail/BIM-1234902
Data Type
Journal Articles
Language
English
Notes
Includes bibliographical references : p. 125-126
Record ID
BIM-1234902