مقارنة أثر تطبيق الجودة الشاملة على أداء العاملين بين البنوك الوطنية و البنوك الأجنبية بولاية سكيكدة

الملخص EN

This study aims to compare the effect of total quality on the performance of workers between national banks and foreign banks.

To achieve this goal, a questionnaire was prepared for all employees in the national and foreign banking agencies active in Skikda's city.

The study found statistically significant differences between national banks and foreign banks.

In applying the concept of total quality, these differences are in favor of foreign banks.

The study found no significant differences on the level of performance of employees but a statistically significant impact of the application of total quality on the performance of employees in both national banks and foreign banks, with a difference in the degree of influence and the power of interpretation between the two variables of the study.