دور أبعاد جودة الخدمات الصحية في تحقيق رضا الزبون : دراسة حالة المؤسسة الاستشفائية الدكتور بن زرجب-عين تموشنت

الملخص EN

The study aimed to find out the impact of health service quality on the customer's satisfaction at the hospital, Dr.

Benzerdjab (Ain Temouchent).

The study relied on the descriptive and analytical approach.

Data were collected based on the questionnaire through the five dimensions of health quality (tangibility, reliability, responsiveness, assurance, and empathy), and the questionnaire was distributed to a sample of 160 clients (patients).

Were analyzed the obtaining result throughout the statistical program (SPSS), and the study reached to an impact of the dimensions of health service quality on customer satisfaction, and the results also showed that all dimensions of health service quality have a strong positive relationship on customer satisfaction.