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Supportive organizational culture of communities of practice and their impact on service quality : field study in hotels biskra (Algeria)
المؤلفون المشاركون
Agti, Djouhara Ali Muhammad
Mirabit, Kawthar
المصدر
Revue de l'economie Industrielle
العدد
المجلد 11، العدد 1 (30 يونيو/حزيران 2021)، ص ص. 778-795، 18ص.
الناشر
تاريخ النشر
2021-06-30
دولة النشر
الجزائر
عدد الصفحات
18
التخصصات الرئيسية
الموضوعات
الملخص EN
This study aims to determine the impact of supportive organizational culture and communities of practice on Biskra (Algeria) hotels’ service quality.
Supportive organizational culture was measured through its dimensions (communities of practices members motivation, management support, and knowledge culture); communities of practices was measured through (communities of practice activities and communities of practices identity); and the (SERVQAUL model) was adopted to measure a service quality.
A sample of 109 employees within fifteen of twenty-two Hotels in Biskra city was used.
Data were analyzed using AMOS 21.0 to determine the direct and indirect effect among study variables.
This study confirms that supportive organizational culture has a positive direct effect on hotels’ service quality and communities of practice, and the indirect effect on hotels’ service quality.
In turn, communities of practice have a positive direct effect on hotels’ service quality.
The study recommendations are also proposed.
نمط استشهاد جمعية علماء النفس الأمريكية (APA)
Mirabit, Kawthar& Agti, Djouhara Ali Muhammad. 2021. Supportive organizational culture of communities of practice and their impact on service quality : field study in hotels biskra (Algeria). Revue de l'economie Industrielle،Vol. 11, no. 1, pp.778-795.
https://search.emarefa.net/detail/BIM-1246484
نمط استشهاد الجمعية الأمريكية للغات الحديثة (MLA)
Mirabit, Kawthar& Agti, Djouhara Ali Muhammad. Supportive organizational culture of communities of practice and their impact on service quality : field study in hotels biskra (Algeria). Revue de l'economie Industrielle Vol. 11, no. 1 (2021), pp.778-795.
https://search.emarefa.net/detail/BIM-1246484
نمط استشهاد الجمعية الطبية الأمريكية (AMA)
Mirabit, Kawthar& Agti, Djouhara Ali Muhammad. Supportive organizational culture of communities of practice and their impact on service quality : field study in hotels biskra (Algeria). Revue de l'economie Industrielle. 2021. Vol. 11, no. 1, pp.778-795.
https://search.emarefa.net/detail/BIM-1246484
نوع البيانات
مقالات
لغة النص
الإنجليزية
الملاحظات
Includes bibliographical references : p. 792-795
رقم السجل
BIM-1246484
قاعدة معامل التأثير والاستشهادات المرجعية العربي "ارسيف Arcif"
أضخم قاعدة بيانات عربية للاستشهادات المرجعية للمجلات العلمية المحكمة الصادرة في العالم العربي
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تقوم هذه الخدمة بالتحقق من التشابه أو الانتحال في الأبحاث والمقالات العلمية والأطروحات الجامعية والكتب والأبحاث باللغة العربية، وتحديد درجة التشابه أو أصالة الأعمال البحثية وحماية ملكيتها الفكرية. تعرف اكثر
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