E-management as a mechanism to improve the educational service quality in Algerian universities during COVID-19 : an applied study at Saida university

الملخص EN

This study aims to identify the contribution of e-management on improving the educational service quality in Algerian Universities during COVID-19.

To achieve the objectives of this study, the descriptive analytical method was adopted and conducting a practical study at Saida University by distributing an electronic questionnaire to PhD students.

The results of the study found that there is a statistically significant impact of e-management (as a whole) on improving the educational service quality.

Moreover, the stepwise regression resulted in formulating two models to predict the relationship between e-management and educational service quality.

The first model depended on one variable )communication networks (which alone explained 34.

6% of the variance in educational service quality at the University.

However, the second model was based on both )communication networks and computer hardware(, which together explained 38.

5% of the variance in educational service quality at Saida University.