E-management as a mechanism to improve the educational service quality in Algerian universities during COVID-19 : an applied study at Saida university
Joint Authors
Source
Issue
Vol. 7, Issue 2 (31 Aug. 2021), pp.925-940, 16 p.
Publisher
Tahri Mohamed Bechar University Faculty of Economic Commerce and Management Sciences
Publication Date
2021-08-31
Country of Publication
Algeria
No. of Pages
16
Main Subjects
Topics
Abstract EN
This study aims to identify the contribution of e-management on improving the educational service quality in Algerian Universities during COVID-19.
To achieve the objectives of this study, the descriptive analytical method was adopted and conducting a practical study at Saida University by distributing an electronic questionnaire to PhD students.
The results of the study found that there is a statistically significant impact of e-management (as a whole) on improving the educational service quality.
Moreover, the stepwise regression resulted in formulating two models to predict the relationship between e-management and educational service quality.
The first model depended on one variable )communication networks (which alone explained 34.
6% of the variance in educational service quality at the University.
However, the second model was based on both )communication networks and computer hardware(, which together explained 38.
5% of the variance in educational service quality at Saida University.
American Psychological Association (APA)
Mulay, Amr& Qadah, Yazid. 2021. E-management as a mechanism to improve the educational service quality in Algerian universities during COVID-19 : an applied study at Saida university. Al-Bashaer Economic Journal،Vol. 7, no. 2, pp.925-940.
https://search.emarefa.net/detail/BIM-1250378
Modern Language Association (MLA)
Mulay, Amr& Qadah, Yazid. E-management as a mechanism to improve the educational service quality in Algerian universities during COVID-19 : an applied study at Saida university. Al-Bashaer Economic Journal Vol. 7, no. 2 (2021), pp.925-940.
https://search.emarefa.net/detail/BIM-1250378
American Medical Association (AMA)
Mulay, Amr& Qadah, Yazid. E-management as a mechanism to improve the educational service quality in Algerian universities during COVID-19 : an applied study at Saida university. Al-Bashaer Economic Journal. 2021. Vol. 7, no. 2, pp.925-940.
https://search.emarefa.net/detail/BIM-1250378
Data Type
Journal Articles
Language
English
Notes
-
Record ID
BIM-1250378