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The effects of regular training on service quality at facilities management services providers : case study: GROSVENOR services ltd. company and redco services ltd. company
المؤلفون المشاركون
Adam, Abd al-Muttalib Ibrahim Abd al-Rasul
al-Misri, Ala Hashim Sayyid
المصدر
SUST Journal of Total Quality Management
العدد
المجلد 21، العدد 1 (30 يونيو/حزيران 2020)، ص ص. 59-71، 13ص.
الناشر
جامعة السودان للعلوم و التكنولوجيا عمادة البحث العلمي
تاريخ النشر
2020-06-30
دولة النشر
السودان
عدد الصفحات
13
التخصصات الرئيسية
الملخص EN
The aim of this study was to investigate the effect of regular training on service quality at Facilities Management Services Providers.
This study adopted the descriptive method using a Combination of a convenience sampling technique and stratified random sampling technique to examine the effect of the regular training programs on the accuracy, responsiveness and flexibility of the provided service.
Data was gathered via 200 questionnaires distributed to participants.
Results showed that the quality of provided services is at a very good level for all the three service dimensions, which are accuracy, speed and responsiveness, and improvement and flexibility of provided services.
The researchers recommend services provider companies managers to deliver regular training programs to improve the quality of the provided services.
A further study with more focus on the different variables that may have effect on service quality is therefore suggested
نمط استشهاد جمعية علماء النفس الأمريكية (APA)
Adam, Abd al-Muttalib Ibrahim Abd al-Rasul& al-Misri, Ala Hashim Sayyid. 2020. The effects of regular training on service quality at facilities management services providers : case study: GROSVENOR services ltd. company and redco services ltd. company. SUST Journal of Total Quality Management،Vol. 21, no. 1, pp.59-71.
https://search.emarefa.net/detail/BIM-1275372
نمط استشهاد الجمعية الأمريكية للغات الحديثة (MLA)
Adam, Abd al-Muttalib Ibrahim Abd al-Rasul& al-Misri, Ala Hashim Sayyid. The effects of regular training on service quality at facilities management services providers : case study: GROSVENOR services ltd. company and redco services ltd. company. SUST Journal of Total Quality Management Vol. 21, no. 1 (2020), pp.59-71.
https://search.emarefa.net/detail/BIM-1275372
نمط استشهاد الجمعية الطبية الأمريكية (AMA)
Adam, Abd al-Muttalib Ibrahim Abd al-Rasul& al-Misri, Ala Hashim Sayyid. The effects of regular training on service quality at facilities management services providers : case study: GROSVENOR services ltd. company and redco services ltd. company. SUST Journal of Total Quality Management. 2020. Vol. 21, no. 1, pp.59-71.
https://search.emarefa.net/detail/BIM-1275372
نوع البيانات
مقالات
لغة النص
الإنجليزية
الملاحظات
Includes bibliographical references : p. 70-71
رقم السجل
BIM-1275372
قاعدة معامل التأثير والاستشهادات المرجعية العربي "ارسيف Arcif"
أضخم قاعدة بيانات عربية للاستشهادات المرجعية للمجلات العلمية المحكمة الصادرة في العالم العربي
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