The effects of regular training on service quality at facilities management services providers : case study: GROSVENOR services ltd. company and redco services ltd. company
Joint Authors
Adam, Abd al-Muttalib Ibrahim Abd al-Rasul
al-Misri, Ala Hashim Sayyid
Source
SUST Journal of Total Quality Management
Issue
Vol. 21, Issue 1 (30 Jun. 2020), pp.59-71, 13 p.
Publisher
Sudan University of Science and Technology Deanship of Scientific Research
Publication Date
2020-06-30
Country of Publication
Sudan
No. of Pages
13
Main Subjects
Abstract EN
The aim of this study was to investigate the effect of regular training on service quality at Facilities Management Services Providers.
This study adopted the descriptive method using a Combination of a convenience sampling technique and stratified random sampling technique to examine the effect of the regular training programs on the accuracy, responsiveness and flexibility of the provided service.
Data was gathered via 200 questionnaires distributed to participants.
Results showed that the quality of provided services is at a very good level for all the three service dimensions, which are accuracy, speed and responsiveness, and improvement and flexibility of provided services.
The researchers recommend services provider companies managers to deliver regular training programs to improve the quality of the provided services.
A further study with more focus on the different variables that may have effect on service quality is therefore suggested
American Psychological Association (APA)
Adam, Abd al-Muttalib Ibrahim Abd al-Rasul& al-Misri, Ala Hashim Sayyid. 2020. The effects of regular training on service quality at facilities management services providers : case study: GROSVENOR services ltd. company and redco services ltd. company. SUST Journal of Total Quality Management،Vol. 21, no. 1, pp.59-71.
https://search.emarefa.net/detail/BIM-1275372
Modern Language Association (MLA)
Adam, Abd al-Muttalib Ibrahim Abd al-Rasul& al-Misri, Ala Hashim Sayyid. The effects of regular training on service quality at facilities management services providers : case study: GROSVENOR services ltd. company and redco services ltd. company. SUST Journal of Total Quality Management Vol. 21, no. 1 (2020), pp.59-71.
https://search.emarefa.net/detail/BIM-1275372
American Medical Association (AMA)
Adam, Abd al-Muttalib Ibrahim Abd al-Rasul& al-Misri, Ala Hashim Sayyid. The effects of regular training on service quality at facilities management services providers : case study: GROSVENOR services ltd. company and redco services ltd. company. SUST Journal of Total Quality Management. 2020. Vol. 21, no. 1, pp.59-71.
https://search.emarefa.net/detail/BIM-1275372
Data Type
Journal Articles
Language
English
Notes
Includes bibliographical references : p. 70-71
Record ID
BIM-1275372