تقييم ممارسات المسؤولية الاجتماعية في البنوك العمومية الجزائرية : دراسة حالة بنك التنمية المحلية

الملخص EN

The study aimed to assess social responsibility practices in Algerian public banks towards stakeholders by dropping the field study on the local development bank (BDL) as a model.

where (47) questionnaires were distributed to frames in the bank within the higher, middle and supervisory administrative levels, (35) valid questionnaires were accepted out of total of (41) retrieved questionnaires.

whereas, for the statistical treatment we use SPSS program.

the study found that the BDL bank practice social responsibility with a good degree in general, with good practice towards employees, customers and society, and medium towards the environment.

the study also revealed a number of obstacles that prevent the bank to adopt social responsibility, including the absence of a specialized unit to follow up the activities of the bank's social responsibility.

the study recommended the necessity of structuring a specialized unit in the organizational structure for social responsibility in the bank, its mission is to set clear and organized annual plans for implementing social responsibility programs that include all stakeholders, including clients, employees, society and the environment.