The impact of the organizational culture on the total quality management implementation : a field study in the commercial banks of Jijel

الملخص EN

The purpose of this study is to identify the impact of the organisational culture on the total quality management implementation in commercial banks in Jijel.

based on descriptive, analytical approach, questionnaire for a data collection was distributed to a random sample of 120 employees in this banks.

the study reached the following findings : -the level of the organizational culture common and total quality management in the commercial banks in Jijel from the perspective of the employees are high.

-the dimensions of the organizational culure have a significant effect on the total quality management.