Satisfaction of type 2 diabetes patients toward health care services provided at comprehensive health care centers in Tafilah governorate, Jordan

العناوين الأخرى

الرضا عن الخدمات المقدمة لمريض السكري من النوع الثاني من قبل المراكز الصحية الشاملة في محافظة الطفيلة

مقدم أطروحة جامعية

al-Sawalqah, Khalid Walid Shakir

مشرف أطروحة جامعية

al-Kubaysi, Waqar Abd al-Qahhar Abd al-Hamid
al-Rawashidah, Isra Muhammad Ahmad

الجامعة

جامعة مؤتة

الكلية

كلية الطب

القسم الأكاديمي

قسم الصحة العامة و طب المجتمع

دولة الجامعة

الأردن

الدرجة العلمية

ماجستير

تاريخ الدرجة العلمية

2021

الملخص الإنجليزي

Background: DM is one of the major public health problems worldwide with a dramatically increasing prevalence in both the developed and the developing countries.

In 2014, WHO reported that there are 422 million peoples had diabetes with a prevalence of 8.5%, DM had led to 3.7 million deaths in 2012, of these; 2.2 million deaths resulted from complications of DM.

DM Patients usually have to visit primary health care centers continuously for the rest of their life for purposes of follow-up and/or renewal of the management.

The satisfaction of the patient usually reflects the patient’s attitudes toward the services provided.

It's evident that measuring patient satisfaction has become an integral part of healthcare institutions’ management strategies across the globe.

Patients’ satisfaction could be related to the patient’s characteristics such as gender, age, as well as socio-economic status.

Aims & Objective: This study aims to assess the satisfaction of Type 2 DM patients with the main aspects of health care services provided at the comprehensive health care centers at Tafilah governorate Design and Methods: A cross-sectional study was conducted, in six comprehensive health care centers (CHC) centers, a total of 286 patients were interviewed by using a reliable and valid interview based-questionnaire, which consist of two parts, the first part have information on the socio-demographic characteristics and medical status of the participants.

The second part used for measuring patient's satisfaction by using the patient satisfaction questionnaire (PSQ).

Data were analyzed, descriptive and inferential statistics (t-test, f-test, chi-square, and regression analyses) were carried out.

Results: The overall satisfaction with health care services was shown as a moderate level (mean= 3.97±0.62).

A significantly higher satisfaction rates were detected among females, employed, and low educated DM patients with p=0.002, <0.001, <0.001, respectively.

In addition, females showed a significantly higher mean score (4.09±0.64), p<0.001.

While age, marital status, and household income showed no significant difference.

A significantly higher satisfaction mean score, was detected among the participants with controlled T2DM (4.23±0.61) and patients with complication (4.07±0.60), compared to uncontrolled (3.88±0.59) and those with no complication (3.78±0.60) (p<0.001).

Conclusion: current study conclude that although patients satisfaction is at a moderate level it needs to be strengthen by improving the health care services through early diagnosing and controlling of DM.

There are differences in the level of satisfaction among T2DM patients depending on their socio-demographic variables and whether their disease is controlled or not and the presence of complications.

Clinicians need to be aware of the significant differences in satisfaction level among T2DM patients.

التخصصات الرئيسية

الصحة العامة

عدد الصفحات

64

قائمة المحتويات

Table of contents.

Abstract.

Abstract in Arabic.

Chapter One : Introduction.

Chapter Two : Literature review.

Chapter Three : Methodology.

Chapter Four : Results.

Chapter Five.

References.

نمط استشهاد جمعية علماء النفس الأمريكية (APA)

al-Sawalqah, Khalid Walid Shakir. (2021). Satisfaction of type 2 diabetes patients toward health care services provided at comprehensive health care centers in Tafilah governorate, Jordan. (Master's theses Theses and Dissertations Master). Mutah University, Jordan
https://search.emarefa.net/detail/BIM-1340865

نمط استشهاد الجمعية الأمريكية للغات الحديثة (MLA)

al-Sawalqah, Khalid Walid Shakir. Satisfaction of type 2 diabetes patients toward health care services provided at comprehensive health care centers in Tafilah governorate, Jordan. (Master's theses Theses and Dissertations Master). Mutah University. (2021).
https://search.emarefa.net/detail/BIM-1340865

نمط استشهاد الجمعية الطبية الأمريكية (AMA)

al-Sawalqah, Khalid Walid Shakir. (2021). Satisfaction of type 2 diabetes patients toward health care services provided at comprehensive health care centers in Tafilah governorate, Jordan. (Master's theses Theses and Dissertations Master). Mutah University, Jordan
https://search.emarefa.net/detail/BIM-1340865

لغة النص

الإنجليزية

نوع البيانات

رسائل جامعية

رقم السجل

BIM-1340865