Satisfaction of type 2 diabetes patients toward health care services provided at comprehensive health care centers in Tafilah governorate, Jordan

Other Title(s)

الرضا عن الخدمات المقدمة لمريض السكري من النوع الثاني من قبل المراكز الصحية الشاملة في محافظة الطفيلة

Dissertant

al-Sawalqah, Khalid Walid Shakir

Thesis advisor

al-Kubaysi, Waqar Abd al-Qahhar Abd al-Hamid
al-Rawashidah, Isra Muhammad Ahmad

University

Mutah University

Faculty

Faculty of Medicine

Department

Department of Community Medicine and Public Health

University Country

Jordan

Degree

Master

Degree Date

2021

English Abstract

Background: DM is one of the major public health problems worldwide with a dramatically increasing prevalence in both the developed and the developing countries.

In 2014, WHO reported that there are 422 million peoples had diabetes with a prevalence of 8.5%, DM had led to 3.7 million deaths in 2012, of these; 2.2 million deaths resulted from complications of DM.

DM Patients usually have to visit primary health care centers continuously for the rest of their life for purposes of follow-up and/or renewal of the management.

The satisfaction of the patient usually reflects the patient’s attitudes toward the services provided.

It's evident that measuring patient satisfaction has become an integral part of healthcare institutions’ management strategies across the globe.

Patients’ satisfaction could be related to the patient’s characteristics such as gender, age, as well as socio-economic status.

Aims & Objective: This study aims to assess the satisfaction of Type 2 DM patients with the main aspects of health care services provided at the comprehensive health care centers at Tafilah governorate Design and Methods: A cross-sectional study was conducted, in six comprehensive health care centers (CHC) centers, a total of 286 patients were interviewed by using a reliable and valid interview based-questionnaire, which consist of two parts, the first part have information on the socio-demographic characteristics and medical status of the participants.

The second part used for measuring patient's satisfaction by using the patient satisfaction questionnaire (PSQ).

Data were analyzed, descriptive and inferential statistics (t-test, f-test, chi-square, and regression analyses) were carried out.

Results: The overall satisfaction with health care services was shown as a moderate level (mean= 3.97±0.62).

A significantly higher satisfaction rates were detected among females, employed, and low educated DM patients with p=0.002, <0.001, <0.001, respectively.

In addition, females showed a significantly higher mean score (4.09±0.64), p<0.001.

While age, marital status, and household income showed no significant difference.

A significantly higher satisfaction mean score, was detected among the participants with controlled T2DM (4.23±0.61) and patients with complication (4.07±0.60), compared to uncontrolled (3.88±0.59) and those with no complication (3.78±0.60) (p<0.001).

Conclusion: current study conclude that although patients satisfaction is at a moderate level it needs to be strengthen by improving the health care services through early diagnosing and controlling of DM.

There are differences in the level of satisfaction among T2DM patients depending on their socio-demographic variables and whether their disease is controlled or not and the presence of complications.

Clinicians need to be aware of the significant differences in satisfaction level among T2DM patients.

Main Subjects

Public Health

No. of Pages

64

Table of Contents

Table of contents.

Abstract.

Abstract in Arabic.

Chapter One : Introduction.

Chapter Two : Literature review.

Chapter Three : Methodology.

Chapter Four : Results.

Chapter Five.

References.

American Psychological Association (APA)

al-Sawalqah, Khalid Walid Shakir. (2021). Satisfaction of type 2 diabetes patients toward health care services provided at comprehensive health care centers in Tafilah governorate, Jordan. (Master's theses Theses and Dissertations Master). Mutah University, Jordan
https://search.emarefa.net/detail/BIM-1340865

Modern Language Association (MLA)

al-Sawalqah, Khalid Walid Shakir. Satisfaction of type 2 diabetes patients toward health care services provided at comprehensive health care centers in Tafilah governorate, Jordan. (Master's theses Theses and Dissertations Master). Mutah University. (2021).
https://search.emarefa.net/detail/BIM-1340865

American Medical Association (AMA)

al-Sawalqah, Khalid Walid Shakir. (2021). Satisfaction of type 2 diabetes patients toward health care services provided at comprehensive health care centers in Tafilah governorate, Jordan. (Master's theses Theses and Dissertations Master). Mutah University, Jordan
https://search.emarefa.net/detail/BIM-1340865

Language

English

Data Type

Arab Theses

Record ID

BIM-1340865