Impact of TQM implementation on the performance of SMEs in Palestine

العناوين الأخرى

أثر تطبيق إدارة الجودة الشاملة على أداء المنشآت الصغيرة و المتوسطة الحجم في فلسطين

مقدم أطروحة جامعية

Tannous, Joyce Jack

مشرف أطروحة جامعية

Baydun, Samir

الجامعة

جامعة بيرزيت

الكلية

كلية الأعمال و الاقتصاد

القسم الأكاديمي

دائرة إدارة الأعمال

دولة الجامعة

فلسطين (الضفة الغربية)

الدرجة العلمية

ماجستير

تاريخ الدرجة العلمية

2020

الملخص الإنجليزي

The purpose of this study was to examine the extent of Total Quality Management (TQM) practices are implemented by the Palestinian SMEs.

It also examined whether the adoption of TQM practices leads to improvements in business results.

The impact of TQM implementation on organizational performance improvement was measured through using European Foundation Quality Management (EFQM) Excellence Model.

Finally, the issues faced by the sample companies during the implementation of quality improvement initiatives were also identified.

A questionnaire was designed and distributed to SMEs in the Ramallah.

Data were collected from a sample of 310 SMEs in Ramallah.

The respondents were managers and owners of the sample companies.

The questionnaire was designed using a mix of descriptive, rational and causal approaches to answer the study questions, and to help test the study hypotheses.

Statistical techniques like frequency tables, descriptive statistics, correlation coefficient and multiple regressions were used to analyze the data.

The results of this study indicated that TQM philosophy and other formal quality management systems are not adequately and holistically implemented in companies, in Ramallah.

Most SMEs who are implementing formal quality management systems had held the certification for six years or less.

Moreover, six sigma and EEM are the most popular among formal quality systems that SMEs in Palestine implemented or tried to implement.

All TQM practices have significant positive relationship with business results; however, partnership and resources are the best predictors of business results.

Broad quality objective without measurable targets and that managers don’t have adequate knowledge of TQM implementation are the major issues faced by the sample companies during the implementation of formal quality management systems

التخصصات الرئيسية

إدارة الأعمال

عدد الصفحات

95

قائمة المحتويات

• APA
• MLA
• AMA

لغة النص

الإنجليزية

نوع البيانات

رسائل جامعية

رقم السجل

BIM-1411892