Impact of TQM implementation on the performance of SMEs in Palestine
Other Title(s)
أثر تطبيق إدارة الجودة الشاملة على أداء المنشآت الصغيرة و المتوسطة الحجم في فلسطين
Dissertant
Thesis advisor
University
Birzeit University
Faculty
Faculty of Business and Economics
Department
Department of Business Administration
University Country
Palestine (West Bank)
Degree
Master
Degree Date
2020
English Abstract
The purpose of this study was to examine the extent of Total Quality Management (TQM) practices are implemented by the Palestinian SMEs.
It also examined whether the adoption of TQM practices leads to improvements in business results.
The impact of TQM implementation on organizational performance improvement was measured through using European Foundation Quality Management (EFQM) Excellence Model.
Finally, the issues faced by the sample companies during the implementation of quality improvement initiatives were also identified.
A questionnaire was designed and distributed to SMEs in the Ramallah.
Data were collected from a sample of 310 SMEs in Ramallah.
The respondents were managers and owners of the sample companies.
The questionnaire was designed using a mix of descriptive, rational and causal approaches to answer the study questions, and to help test the study hypotheses.
Statistical techniques like frequency tables, descriptive statistics, correlation coefficient and multiple regressions were used to analyze the data.
The results of this study indicated that TQM philosophy and other formal quality management systems are not adequately and holistically implemented in companies, in Ramallah.
Most SMEs who are implementing formal quality management systems had held the certification for six years or less.
Moreover, six sigma and EEM are the most popular among formal quality systems that SMEs in Palestine implemented or tried to implement.
All TQM practices have significant positive relationship with business results; however, partnership and resources are the best predictors of business results.
Broad quality objective without measurable targets and that managers don’t have adequate knowledge of TQM implementation are the major issues faced by the sample companies during the implementation of formal quality management systems
Main Subjects
No. of Pages
95
Table of Contents
Table of contents.
Abstract.
Chapter One : Introduction.
Chapter Two : Implementation of TQM and organizational performance..
Chapter Three : Research and methodology.
Chapter Four : Data analysis and findings.
Chapter Five : Conclusions and recommendations.
References.
American Psychological Association (APA)
Tannous, Joyce Jack. (2020). Impact of TQM implementation on the performance of SMEs in Palestine. (Master's theses Theses and Dissertations Master). Birzeit University, Palestine (West Bank)
https://search.emarefa.net/detail/BIM-1411892
Modern Language Association (MLA)
Tannous, Joyce Jack. Impact of TQM implementation on the performance of SMEs in Palestine. (Master's theses Theses and Dissertations Master). Birzeit University. (2020).
https://search.emarefa.net/detail/BIM-1411892
American Medical Association (AMA)
Tannous, Joyce Jack. (2020). Impact of TQM implementation on the performance of SMEs in Palestine. (Master's theses Theses and Dissertations Master). Birzeit University, Palestine (West Bank)
https://search.emarefa.net/detail/BIM-1411892
Language
English
Data Type
Arab Theses
Record ID
BIM-1411892
