The impact of decision support systems on decision-making quality: evidence from Jordanian banks

الملخص EN

This study investigates the impact of the decision support system (DSS) on the quality of decision-making, by addressing the effect of these variables (effectiveness, efficiency, perceived effort, perceived ease of use, and usefulness) on the decision-making quality.

500 self-questionnaires were distributed in Jordanian banks and the data were analyzed using the (SPSS) software.

finally, the study findings reveal that the use of DSS, which are effective, easy to use and useful with minimum efforts, helps in making high quality decisions.

also, the study finds that there is no effect of an efficient DSS on decision-making.