Managing e-services quality impact on e-satisfaction : the case of private universities in Jordan
المؤلفون المشاركون
Tayyibi, Abd Allah
Sadiqi, Ahmad
المصدر
International Journal of Economic Performance
العدد
المجلد 5، العدد 2 (31 ديسمبر/كانون الأول 2022)، ص ص. 455-471، 17ص.
الناشر
تاريخ النشر
2022-12-31
دولة النشر
الجزائر
عدد الصفحات
17
التخصصات الرئيسية
الموضوعات
الملخص EN
As a reaction to the COVID-19 pandemic, non-public universities had been forced to shift to a brand-new enterprise version that is based on e-offerings to talk and attain their college students.
this article will offer a stable attitude for non-public universities to perceive the maximum critical elements of e-provider first-class and adapt them to obtain college students' e-satisfaction.
the e-provider first-class version turned into prolonged through including extra elements and making use of them in a natural provider environment.
five critical dimensions had been used to degree the first-class of e-offerings, inclusive of efficiency, fulfillment, privacy, responsiveness, and contact.
an on-line questionnaire turned into allotted to college students in the course of the spring semester at non-public universities in Amman, Jordan.
a general of 544 college students finished and submitted the questionnaire.
the outcomes of the examine display that everyone e-provider best dimensions, together with efficiency, fulfillment, privacy, responsiveness, and touch, have a widespread effect on college students' e-satisfaction.
the end result shows that touch become the maximum influential thing in college students' satisfaction.
university control can hire those outcomes as an define to decorate current rules and techniques to enhance the best of e-offerings supplied to their college students.
نمط استشهاد جمعية علماء النفس الأمريكية (APA)
Tayyibi, Abd Allah& Sadiqi, Ahmad. 2022. Managing e-services quality impact on e-satisfaction : the case of private universities in Jordan. International Journal of Economic Performance،Vol. 5, no. 2, pp.455-471.
https://search.emarefa.net/detail/BIM-1469567
نمط استشهاد الجمعية الأمريكية للغات الحديثة (MLA)
Tayyibi, Abd Allah& Sadiqi, Ahmad. Managing e-services quality impact on e-satisfaction : the case of private universities in Jordan. International Journal of Economic Performance Vol. 5, no. 2 (Dec. 2022), pp.455-471.
https://search.emarefa.net/detail/BIM-1469567
نمط استشهاد الجمعية الطبية الأمريكية (AMA)
Tayyibi, Abd Allah& Sadiqi, Ahmad. Managing e-services quality impact on e-satisfaction : the case of private universities in Jordan. International Journal of Economic Performance. 2022. Vol. 5, no. 2, pp.455-471.
https://search.emarefa.net/detail/BIM-1469567
نوع البيانات
مقالات
لغة النص
الإنجليزية
الملاحظات
Includes bibliographical references : p. 467-471
رقم السجل
BIM-1469567
قاعدة معامل التأثير والاستشهادات المرجعية العربي "ارسيف Arcif"
أضخم قاعدة بيانات عربية للاستشهادات المرجعية للمجلات العلمية المحكمة الصادرة في العالم العربي
تقوم هذه الخدمة بالتحقق من التشابه أو الانتحال في الأبحاث والمقالات العلمية والأطروحات الجامعية والكتب والأبحاث باللغة العربية، وتحديد درجة التشابه أو أصالة الأعمال البحثية وحماية ملكيتها الفكرية. تعرف اكثر