Managing e-services quality impact on e-satisfaction : the case of private universities in Jordan
Joint Authors
Tayyibi, Abd Allah
Sadiqi, Ahmad
Source
International Journal of Economic Performance
Issue
Vol. 5, Issue 2 (31 Dec. 2022), pp.455-471, 17 p.
Publisher
Publication Date
2022-12-31
Country of Publication
Algeria
No. of Pages
17
Main Subjects
Topics
Abstract EN
As a reaction to the COVID-19 pandemic, non-public universities had been forced to shift to a brand-new enterprise version that is based on e-offerings to talk and attain their college students.
this article will offer a stable attitude for non-public universities to perceive the maximum critical elements of e-provider first-class and adapt them to obtain college students' e-satisfaction.
the e-provider first-class version turned into prolonged through including extra elements and making use of them in a natural provider environment.
five critical dimensions had been used to degree the first-class of e-offerings, inclusive of efficiency, fulfillment, privacy, responsiveness, and contact.
an on-line questionnaire turned into allotted to college students in the course of the spring semester at non-public universities in Amman, Jordan.
a general of 544 college students finished and submitted the questionnaire.
the outcomes of the examine display that everyone e-provider best dimensions, together with efficiency, fulfillment, privacy, responsiveness, and touch, have a widespread effect on college students' e-satisfaction.
the end result shows that touch become the maximum influential thing in college students' satisfaction.
university control can hire those outcomes as an define to decorate current rules and techniques to enhance the best of e-offerings supplied to their college students.
American Psychological Association (APA)
Tayyibi, Abd Allah& Sadiqi, Ahmad. 2022. Managing e-services quality impact on e-satisfaction : the case of private universities in Jordan. International Journal of Economic Performance،Vol. 5, no. 2, pp.455-471.
https://search.emarefa.net/detail/BIM-1469567
Modern Language Association (MLA)
Tayyibi, Abd Allah& Sadiqi, Ahmad. Managing e-services quality impact on e-satisfaction : the case of private universities in Jordan. International Journal of Economic Performance Vol. 5, no. 2 (Dec. 2022), pp.455-471.
https://search.emarefa.net/detail/BIM-1469567
American Medical Association (AMA)
Tayyibi, Abd Allah& Sadiqi, Ahmad. Managing e-services quality impact on e-satisfaction : the case of private universities in Jordan. International Journal of Economic Performance. 2022. Vol. 5, no. 2, pp.455-471.
https://search.emarefa.net/detail/BIM-1469567
Data Type
Journal Articles
Language
English
Notes
Includes bibliographical references : p. 467-471
Record ID
BIM-1469567