جودة الخدمات المصرفية و أثرها على رضا العملاء : دراسة حالة الصندوق الوطني للتوفير و الاحتياط بنك لولاية عين تموشنت -وكالة حمام بوحجر

الملخص EN

G21This study aims to know the level of evaluation of the clients of the National fund for savings and reserves, ain tmouchent state bank, hammam bouhdjer agency for the quality of services proveded to them.

a questionnaire was used disrtributed to 75customeratvrandomThe most important findings that have been reached is that the quality of banking services provided is based on gaing customer satisfaction in line with their expectations.