ممارسات الموارد البشرية و سلوك المواطنة و تأثيرهما على الأداء التنظيمي : دراسة استطلاعية في مؤسسات العمل

الملخص EN

Human resources and their relationship to organizational citizenship behaviors and their impact on organizational behavior in Iraqi work institutions.

this research deals with the impact of human resources practices of organizational citizenship behaviors and its impact on improving organizational performance within work institutions..

a random sample was also conducted on a group of work institutions to find out the justifications and importance of the study.

several questions posed by this study were collected and a basic hypothesis was developed for it, which included the relationship between the practice of human resources for citizenship behaviors and its impact on organizational performance within work institutions.

the research also dealt with previous studies such as those of samlali, hussein yarqi, mughir al-khamisi and others, who chamisi and others, who had opinions about the topic of research and made for research frameworks used by the researcher to implement the research and collect all the information.

parts of the research and its importance, which is divided into three basic topics, and they have a strong relationship and their impact on each other, and it was as follows (human resources included the first section, then the behaviors related to organizational citizenship, the second section.

came and the third section came in organizational performance) and then some discussion of definitions came to explain the importance and subsections that included each part of the research is detailed in detail, and after the completion of the theoretical framework came the practical framework, which included an explanation of the methodology on which the study relied, the tools used by the study, as well as the statistical methods that enabled the study to collect all the information on the subject of the research.

the researcher reached these results that organizational citizenship behaviors are affected by factors that differ according to each institution and each prevailing climate in this institution.

ease of implementation and low costs and includes the institution's respect for its rules at all levels.

it also emphasized the practice of human resources to practice organizational citizenship behaviors and the impact of this on improving organizational performance within work institutions.

the research also recommended the necessity of paying attention to understanding organizational citizenship behaviors and separating them from other concepts in the fields of work, and increasing the awareness of the organization's members about the behaviors of organizational citizenship and its practice in work institutions and its impact on improving the organizational performance of human resources and holding cultural seminars to educate workers about the importance of practicing and implementing organizational citizenship behaviors well in the field of work, and measuring the return of the human resource for the behavior of citizenship, and the collection of feedback on the performance of employees.