الإدارة الإلكترونية كمدخل لتحقيق جودة الخدمة العمومية في الجزائر: بريد الجزائر نموذجا

الملخص EN

The shift towards electronic public services is the main goal of serving the citizen and streng the ning his position as one of the foundations of the state.

currently, electronic public services are a means of making citizens' lives easier and better.

some experts emphasized in a report that the development of the digital relationship is a basic lever for improving the quality of service and modernizing the state.

our study aims to know the role of electronic management in improving the quality of public service at Algeria post-el-Ouadi branch-, through a questionnaire distributed to 27 employees, and this is through answering the axes of the questionnaire, and the statistical study concluded that there is an impact of the dimensions of electronic management on the quality of public service.