The relationship between supply chain strategy and risk management and its impact on customers satisfaction in Jordanian industrial companies : from companies' managers perspective
مقدم أطروحة جامعية
مشرف أطروحة جامعية
أعضاء اللجنة
al-Shaykh, Isam
Mansur, Ibrahim
al-Sarayirah, Bashshar
الجامعة
الأكاديمية العربية للعلوم المالية و المصرفية
الكلية
كلية نظم و تكنولوجيا المعلومات
القسم الأكاديمي
قسم نظم المعلومات الحاسوبية
دولة الجامعة
الأردن
الدرجة العلمية
دكتوراه
تاريخ الدرجة العلمية
2011
الملخص الإنجليزي
The major aim of this study was to illustrate relationships between supply chain strategy and risk management dimensions (trust, customer power, communication, and relationship commitment).
The second aim was to investigate the relationship between risk management dimensions and customer satisfaction.
The third aim was to examine the relationship between supply chain strategy and customer satisfaction.
A questionnaire-based survey was developed in order to collect data from industrial companies in Jordan. The findings of this study indicate that supply chain strategies, trust, customer power, communication, and relationship commitment would have an influence on customer satisfaction.
Therefore, the findings indicate that taking risk management dimension into account is very important for companies to improve their customers' satisfaction.
Lean and agile supply chain strategies were found to be the best strategies that explain the highest proportion in the variance customer satisfaction.
التخصصات الرئيسية
الموضوعات
عدد الصفحات
148
قائمة المحتويات
Table of contents.
Abstract.
Chapter one : Introduction.
Chapter two : Theoretical background and literature review.
Chapter three : Research methodology.
Chapter four : Data analysis and results.
Chapter five : Jordanian industrial companies.
Chapter six : Discussion and conclusions.
References.
نمط استشهاد جمعية علماء النفس الأمريكية (APA)
al-Naqib, Linda Rashad. (2011). The relationship between supply chain strategy and risk management and its impact on customers satisfaction in Jordanian industrial companies : from companies' managers perspective. (Doctoral dissertations Theses and Dissertations Master). Arab Academy for Financial and Banking Sciences, Jordan
https://search.emarefa.net/detail/BIM-306819
نمط استشهاد الجمعية الأمريكية للغات الحديثة (MLA)
al-Naqib, Linda Rashad. The relationship between supply chain strategy and risk management and its impact on customers satisfaction in Jordanian industrial companies : from companies' managers perspective. (Doctoral dissertations Theses and Dissertations Master). Arab Academy for Financial and Banking Sciences. (2011).
https://search.emarefa.net/detail/BIM-306819
نمط استشهاد الجمعية الطبية الأمريكية (AMA)
al-Naqib, Linda Rashad. (2011). The relationship between supply chain strategy and risk management and its impact on customers satisfaction in Jordanian industrial companies : from companies' managers perspective. (Doctoral dissertations Theses and Dissertations Master). Arab Academy for Financial and Banking Sciences, Jordan
https://search.emarefa.net/detail/BIM-306819
لغة النص
الإنجليزية
نوع البيانات
رسائل جامعية
رقم السجل
BIM-306819
قاعدة معامل التأثير والاستشهادات المرجعية العربي "ارسيف Arcif"
أضخم قاعدة بيانات عربية للاستشهادات المرجعية للمجلات العلمية المحكمة الصادرة في العالم العربي
تقوم هذه الخدمة بالتحقق من التشابه أو الانتحال في الأبحاث والمقالات العلمية والأطروحات الجامعية والكتب والأبحاث باللغة العربية، وتحديد درجة التشابه أو أصالة الأعمال البحثية وحماية ملكيتها الفكرية. تعرف اكثر
