The relationship between supply chain strategy and risk management and its impact on customers satisfaction in Jordanian industrial companies : from companies' managers perspective
Dissertant
Thesis advisor
Comitee Members
al-Shaykh, Isam
Mansur, Ibrahim
al-Sarayirah, Bashshar
University
Arab Academy for Financial and Banking Sciences
Faculty
The Faculty of Information Systems and Technology
Department
Computer information systems
University Country
Jordan
Degree
Ph.D.
Degree Date
2011
English Abstract
The major aim of this study was to illustrate relationships between supply chain strategy and risk management dimensions (trust, customer power, communication, and relationship commitment).
The second aim was to investigate the relationship between risk management dimensions and customer satisfaction.
The third aim was to examine the relationship between supply chain strategy and customer satisfaction.
A questionnaire-based survey was developed in order to collect data from industrial companies in Jordan. The findings of this study indicate that supply chain strategies, trust, customer power, communication, and relationship commitment would have an influence on customer satisfaction.
Therefore, the findings indicate that taking risk management dimension into account is very important for companies to improve their customers' satisfaction.
Lean and agile supply chain strategies were found to be the best strategies that explain the highest proportion in the variance customer satisfaction.
Main Subjects
Topics
No. of Pages
148
Table of Contents
Table of contents.
Abstract.
Chapter one : Introduction.
Chapter two : Theoretical background and literature review.
Chapter three : Research methodology.
Chapter four : Data analysis and results.
Chapter five : Jordanian industrial companies.
Chapter six : Discussion and conclusions.
References.
American Psychological Association (APA)
al-Naqib, Linda Rashad. (2011). The relationship between supply chain strategy and risk management and its impact on customers satisfaction in Jordanian industrial companies : from companies' managers perspective. (Doctoral dissertations Theses and Dissertations Master). Arab Academy for Financial and Banking Sciences, Jordan
https://search.emarefa.net/detail/BIM-306819
Modern Language Association (MLA)
al-Naqib, Linda Rashad. The relationship between supply chain strategy and risk management and its impact on customers satisfaction in Jordanian industrial companies : from companies' managers perspective. (Doctoral dissertations Theses and Dissertations Master). Arab Academy for Financial and Banking Sciences. (2011).
https://search.emarefa.net/detail/BIM-306819
American Medical Association (AMA)
al-Naqib, Linda Rashad. (2011). The relationship between supply chain strategy and risk management and its impact on customers satisfaction in Jordanian industrial companies : from companies' managers perspective. (Doctoral dissertations Theses and Dissertations Master). Arab Academy for Financial and Banking Sciences, Jordan
https://search.emarefa.net/detail/BIM-306819
Language
English
Data Type
Arab Theses
Record ID
BIM-306819
