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Image and Imaging an Emergency Department : Expense and Benefit of Different Quality Assessment Methods
المؤلفون المشاركون
Mueller, Urs
Exadaktylos, Aristomenis Konstantinos
Pfortmueller, Carmen Andrea
Keller, Michael
Zimmermann, Heinz
المصدر
Emergency Medicine International
العدد
المجلد 2013، العدد 2013 (31 ديسمبر/كانون الأول 2013)، ص ص. 1-5، 5ص.
الناشر
Hindawi Publishing Corporation
تاريخ النشر
2013-07-25
دولة النشر
مصر
عدد الصفحات
5
التخصصات الرئيسية
الملخص EN
Introduction.
In this era of high-tech medicine, it is becoming increasingly important to assess patient satisfaction.
There are several methods to do so, but these differ greatly in terms of cost, time, and labour and external validity.
The aim of this study is to describe and compare the structure and implementation of different methods to assess the satisfaction of patients in an emergency department.
Methods.
The structure and implementation of the different methods to assess patient satisfaction were evaluated on the basis of a 90-minute standardised interview.
Results.
We identified a total of six different methods in six different hospitals.
The average number of patients assessed was 5012, with a range from 230 (M5) to 20 000 patients (M2).
In four methods (M1, M3, M5, and M6), the questionnaire was composed by a specialised external institute.
In two methods, the questionnaire was created by the hospital itself (M2, M4).The median response rate was 58.4% (range 9–97.8%).
With a reminder, the response rate increased by 60% (M3).
Conclusion.
The ideal method to assess patient satisfaction in the emergency department setting is to use a patient-based, in-emergency department-based assessment of patient satisfaction, planned and guided by expert personnel.
نمط استشهاد جمعية علماء النفس الأمريكية (APA)
Pfortmueller, Carmen Andrea& Keller, Michael& Mueller, Urs& Zimmermann, Heinz& Exadaktylos, Aristomenis Konstantinos. 2013. Image and Imaging an Emergency Department : Expense and Benefit of Different Quality Assessment Methods. Emergency Medicine International،Vol. 2013, no. 2013, pp.1-5.
https://search.emarefa.net/detail/BIM-454997
نمط استشهاد الجمعية الأمريكية للغات الحديثة (MLA)
Pfortmueller, Carmen Andrea…[et al.]. Image and Imaging an Emergency Department : Expense and Benefit of Different Quality Assessment Methods. Emergency Medicine International No. 2013 (2013), pp.1-5.
https://search.emarefa.net/detail/BIM-454997
نمط استشهاد الجمعية الطبية الأمريكية (AMA)
Pfortmueller, Carmen Andrea& Keller, Michael& Mueller, Urs& Zimmermann, Heinz& Exadaktylos, Aristomenis Konstantinos. Image and Imaging an Emergency Department : Expense and Benefit of Different Quality Assessment Methods. Emergency Medicine International. 2013. Vol. 2013, no. 2013, pp.1-5.
https://search.emarefa.net/detail/BIM-454997
نوع البيانات
مقالات
لغة النص
الإنجليزية
الملاحظات
Includes bibliographical references
رقم السجل
BIM-454997
قاعدة معامل التأثير والاستشهادات المرجعية العربي "ارسيف Arcif"
أضخم قاعدة بيانات عربية للاستشهادات المرجعية للمجلات العلمية المحكمة الصادرة في العالم العربي
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