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Image and Imaging an Emergency Department : Expense and Benefit of Different Quality Assessment Methods
Joint Authors
Mueller, Urs
Exadaktylos, Aristomenis Konstantinos
Pfortmueller, Carmen Andrea
Keller, Michael
Zimmermann, Heinz
Source
Emergency Medicine International
Issue
Vol. 2013, Issue 2013 (31 Dec. 2013), pp.1-5, 5 p.
Publisher
Hindawi Publishing Corporation
Publication Date
2013-07-25
Country of Publication
Egypt
No. of Pages
5
Main Subjects
Abstract EN
Introduction.
In this era of high-tech medicine, it is becoming increasingly important to assess patient satisfaction.
There are several methods to do so, but these differ greatly in terms of cost, time, and labour and external validity.
The aim of this study is to describe and compare the structure and implementation of different methods to assess the satisfaction of patients in an emergency department.
Methods.
The structure and implementation of the different methods to assess patient satisfaction were evaluated on the basis of a 90-minute standardised interview.
Results.
We identified a total of six different methods in six different hospitals.
The average number of patients assessed was 5012, with a range from 230 (M5) to 20 000 patients (M2).
In four methods (M1, M3, M5, and M6), the questionnaire was composed by a specialised external institute.
In two methods, the questionnaire was created by the hospital itself (M2, M4).The median response rate was 58.4% (range 9–97.8%).
With a reminder, the response rate increased by 60% (M3).
Conclusion.
The ideal method to assess patient satisfaction in the emergency department setting is to use a patient-based, in-emergency department-based assessment of patient satisfaction, planned and guided by expert personnel.
American Psychological Association (APA)
Pfortmueller, Carmen Andrea& Keller, Michael& Mueller, Urs& Zimmermann, Heinz& Exadaktylos, Aristomenis Konstantinos. 2013. Image and Imaging an Emergency Department : Expense and Benefit of Different Quality Assessment Methods. Emergency Medicine International،Vol. 2013, no. 2013, pp.1-5.
https://search.emarefa.net/detail/BIM-454997
Modern Language Association (MLA)
Pfortmueller, Carmen Andrea…[et al.]. Image and Imaging an Emergency Department : Expense and Benefit of Different Quality Assessment Methods. Emergency Medicine International No. 2013 (2013), pp.1-5.
https://search.emarefa.net/detail/BIM-454997
American Medical Association (AMA)
Pfortmueller, Carmen Andrea& Keller, Michael& Mueller, Urs& Zimmermann, Heinz& Exadaktylos, Aristomenis Konstantinos. Image and Imaging an Emergency Department : Expense and Benefit of Different Quality Assessment Methods. Emergency Medicine International. 2013. Vol. 2013, no. 2013, pp.1-5.
https://search.emarefa.net/detail/BIM-454997
Data Type
Journal Articles
Language
English
Notes
Includes bibliographical references
Record ID
BIM-454997