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The effect of total quality management in achieving the competitive advantages in : the case of housing bank for trade and finance
العناوين الأخرى
دور ادارة الجودة الشاملة في تحقيق الميزة التنافسية في بنك الاسكان للتجارة و التمويل
مقدم أطروحة جامعية
مشرف أطروحة جامعية
أعضاء اللجنة
Awwad, Muhammad Sulayman Uqlah
al-Bshapsheh, Amin Ayid
al-Majali, Amal Yasin
الجامعة
جامعة مؤتة
الكلية
كلية إدارة الأعمال
القسم الأكاديمي
قسم إدارة الأعمال و التسويق
دولة الجامعة
الأردن
الدرجة العلمية
ماجستير
تاريخ الدرجة العلمية
2014
الملخص الإنجليزي
-This study aimed to investigate The Effect of Total Quality Management In Achieving the Competitive Advantages in the Housing Bank For Trade & Finance from employees' perspective in the branches of the bank in southern region of Jordan , The descriptive analytical approach was used in this study.
The study included all employees in these branches, and the sample representative of all the study population (167) employee.
To achieve the objectives of the study , a questionnaire was developed for the purpose of data collection , the SPSS Package / Version (16) was used to analyze the data. The most important findings of this study were ,the perceptions of respondents toward Quality Management and Competitive Advantages in Housing Bank For Trade & Finance were at high level , there also is an Effect of Total Quality Management on Achieving the Competitive Advantages in Housing Bank For Trade & Finance.
The study concluded with a number of recommendation ,among which , Promoting the application of the principles of total quality management, increasing the awareness of employees to this philosophy through the development of long-term strategic plans to keep pace with changes in the business environment, designing training programs can empower employees, promoting the principle of teamwork, paying attention to continuous improvement through attracting talents and motivating and supporting development activities , working on follow-up research and development activities in the field of reducing the cost of services, and linking incentives with performance.
التخصصات الرئيسية
الموضوعات
عدد الصفحات
70
قائمة المحتويات
Table of contents.
Abstract.
Abstract in Arabic.
Chapter One : The research background.
Chapter Two : Theoretical background and previous studies.
Chapter Three : Design and methodology.
Chapter Four : Results, discussion and recommendations.
References.
نمط استشهاد جمعية علماء النفس الأمريكية (APA)
al-Tarawinah, Lina Shahir. (2014). The effect of total quality management in achieving the competitive advantages in : the case of housing bank for trade and finance. (Master's theses Theses and Dissertations Master). Mutah University, Jordan
https://search.emarefa.net/detail/BIM-556663
نمط استشهاد الجمعية الأمريكية للغات الحديثة (MLA)
al-Tarawinah, Lina Shahir. The effect of total quality management in achieving the competitive advantages in : the case of housing bank for trade and finance. (Master's theses Theses and Dissertations Master). Mutah University. (2014).
https://search.emarefa.net/detail/BIM-556663
نمط استشهاد الجمعية الطبية الأمريكية (AMA)
al-Tarawinah, Lina Shahir. (2014). The effect of total quality management in achieving the competitive advantages in : the case of housing bank for trade and finance. (Master's theses Theses and Dissertations Master). Mutah University, Jordan
https://search.emarefa.net/detail/BIM-556663
لغة النص
الإنجليزية
نوع البيانات
رسائل جامعية
رقم السجل
BIM-556663
قاعدة معامل التأثير والاستشهادات المرجعية العربي "ارسيف Arcif"
أضخم قاعدة بيانات عربية للاستشهادات المرجعية للمجلات العلمية المحكمة الصادرة في العالم العربي
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تقوم هذه الخدمة بالتحقق من التشابه أو الانتحال في الأبحاث والمقالات العلمية والأطروحات الجامعية والكتب والأبحاث باللغة العربية، وتحديد درجة التشابه أو أصالة الأعمال البحثية وحماية ملكيتها الفكرية. تعرف اكثر
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