The impact of organizational commitment on organizational citizenship behaviors : field study in Jordanian commercial banks

الملخص EN

The present study aims at examining the effect of organizational commitment on Jordaninan Banks' citizenship behaviors.

A sample of 365 employees within seven of thirteen Jordanian commercial banks was used.

Data were analyzed using SPSS 18.0 to determine the interactions between the various factors.

This study confirms that affective commitment and continuance have a positive direct effect on banks’ citizenship behaviors, whereas, normative commitment hasn’t a positive direct effect on employees citizenship behaviors of banks.

The study implications and directions for future research are also proposed.