تقييم جودة الخدمات الصحية و مستوى رضا الزبائن عنها : دراسة ميدانية في المؤسسات الإستشفائية الخاصة بباتنة

الملخص EN

This study aims to identify the level of health services quality provided by private hospital institutions in batna and the extent of customer satisfaction reported by detection of the dimensions and the criteria used for evaluation.

The results of the study showed the dimensions used by customers to evaluate the quality of health services that reflect their level of satisfaction, where they were drawn in the form of the strengths and weaknesses of the private hospital institutions in batna.

The study provided a set of recommendations that would improve the efficiency and effectiveness of services provided by private hospital institutions in batna and on improving the quality of health services provided to patients.