التحسين المستمر في الجامعات الأردنية المتقدمة للحصول على شهادة ضمان الجودة من هيئة إعتماد مؤسسات التعليم العالي في الأردن

الملخص EN

This study aimed to identify the reality of continuous improvement in Jordanian universities developed for quality assurance certificate from an accreditation body of higher education institutions in Jordan.

To achieve the objectives of the study a questionnaire consisted of (45) items was distributed on four magazines.

Questionnaire validity had been verified the sample was applied on a sample consisted of (59) academic head in developed Jordanian universities to get a certificate of quality assurance (University blue, and Petra, and Philadelphia) and after collection the data and analyzing it, the results showed that the degree of implementation of continuous improvement is averaged, and that the Jordanian universities that applied for a certificate of quality assurance standards are used to ensure quality issued by the Higher Education Accreditation of Jordan as a main method.

And that the main drivers of continuous improvement are: to improve departmental image or prestige, to improve product or service quality, and to become more competitive.

The main obstacles for continuous improvement implementation are: lack of individual employee rewards or recognition, lack of training for administrators, and lack of staff time to commit to the program.

and the result showed that the main result achieved of continuous improvement implementation are: improved departmental prestige, improve quality services, and awards or recognitions