مستويات و معوقات التمكين و علاقته بالولاء التنظيمي في المصارف السعودية : دراسة تطبيقية على عينة من مصارف مدينة بريدة

الملخص EN

This empirical study aimed to identify the levels of empowerment and organizational loyalty.

explore the nature of their relationship, and the main obstacles to empowerment on a sample of the staff of the Saudi banking sector, specifically in the Qassim region.

In addition, it sought to analyze the empirical studies conducted on empowerment and organizational loyalty.

Sample total size was 214 employees.

Descriptive analytical method was employed using a questionnaire for measuring the levels of empowerment in seven dimensions (29 items): delegation, self-motivation, teamwork, personal development, the development of creative behavior, organizational structure, and imitation and simulation.

20 items were developed to measure the three tilers of organizational loyalty: continued loyalty, affective loyalty, and normative loyalty.

The questionnaire included 10 items to measure obstacles of empowerment.

The study concluded that the quantitative results indicated the presence of a relatively high level of both empowerment and organiÆ1tional loyalty at a time in which the results indicated an increase in the constraints of empowerment.

These results were discussed in light of what the study called the integrated critical analytical approach which goes beyond the partial analysis of the quantitative results, i.e.

focusing on the results of the different dimensions separately.

The study assumed that such an approach could improve quantitative studies and maximize the benefits of their accumulative analytical results.

Among its recommendations, the study confirmed the significance of conducting qualitative research to explore more deeply- empowerment and organizational loyalty using the integrated critical analytical approach.