The impact of citizens engagement on e-government applications through the knowledge management : from the perspective of employees in the Jordanian financial sector
العناوين الأخرى
أثر تشاركيه المواطنين على تطبيقات الحكومة الإلكترونية من خلال إدارة المعرفة : وجهة نظر العاملين لدى القطاع المالي الأردني
مقدم أطروحة جامعية
مشرف أطروحة جامعية
الجامعة
جامعة مؤتة
الكلية
كلية إدارة الأعمال
القسم الأكاديمي
قسم إدارة الأعمال
دولة الجامعة
الأردن
الدرجة العلمية
ماجستير
تاريخ الدرجة العلمية
2014
الملخص الإنجليزي
This study aimed to investigate The Impact of citizens engagement on E-government applications through the knowledge management from the perspective of employees in the Jordanian financial sector.
To achieve the objectives of this study, a questionnaire was developed for data collection.
The sample included (707) Subjects, the number of valid questionnaires for analysis was (612) ,and the SPSS Package of Version (16) was used to analyze the data.
The most important findings of this study were the following : 1- The perceptions of respondents toward Citizen engagement in Egovernment applications in the Jordanian financial sector (the ministry of finance, the department of public tenders , income tax, PES costumes, and the department of Lands & Survey) ,was at medium level and The Factors Affecting on applying E-government in Jordan was at high level.
2- results indicated an effect of participation in e-government applications through the mediator variable of knowledge management , this can be attributed to the presence of elements of knowledge management such as techniques, tools, human resources , the documents and instructions , experiences , sharing this knowledge and exchange it among all workers within the institution , these are necessary for the various administrative activities such decision making, problem resolving, and strategic planning so as knowledge becomes a strategic capital to encourage the exchange of experiences within the whole administrative activities as maintenance of e- government depends highly on the intellectual stores, and investment of these assets to reinforce the continuous creativity and innovation .
The study presented a number of recommendation ,the most important were: 1- continuing work and efforts to increase employees' participation in information, knowledge, and technologies for all information related to decisions and procedures and governmental services with making available equal opportunities for governmental transactions with the electronic transactions within services of the government .
2- increasing the contribution of training methods followed in these institutions by enhancing trainees' thoughts to connect theories with reality using IT and communication such as email to increase and fasten the ability of exchanging information.
التخصصات الرئيسية
الموضوعات
عدد الصفحات
97
قائمة المحتويات
Table of contents.
Abstract.
Abstract in Arabic.
Chapter One : Research background.
Chapter Two : Theoretical framework and literature review.
Chapter Three : Design and methodology.
Chapter Four : Data analysis.
References.
نمط استشهاد جمعية علماء النفس الأمريكية (APA)
al-Arud, Tahani Ali. (2014). The impact of citizens engagement on e-government applications through the knowledge management : from the perspective of employees in the Jordanian financial sector. (Master's theses Theses and Dissertations Master). Mutah University, Jordan
https://search.emarefa.net/detail/BIM-654256
نمط استشهاد الجمعية الأمريكية للغات الحديثة (MLA)
al-Arud, Tahani Ali. The impact of citizens engagement on e-government applications through the knowledge management : from the perspective of employees in the Jordanian financial sector. (Master's theses Theses and Dissertations Master). Mutah University. (2014).
https://search.emarefa.net/detail/BIM-654256
نمط استشهاد الجمعية الطبية الأمريكية (AMA)
al-Arud, Tahani Ali. (2014). The impact of citizens engagement on e-government applications through the knowledge management : from the perspective of employees in the Jordanian financial sector. (Master's theses Theses and Dissertations Master). Mutah University, Jordan
https://search.emarefa.net/detail/BIM-654256
لغة النص
الإنجليزية
نوع البيانات
رسائل جامعية
رقم السجل
BIM-654256
قاعدة معامل التأثير والاستشهادات المرجعية العربي "ارسيف Arcif"
أضخم قاعدة بيانات عربية للاستشهادات المرجعية للمجلات العلمية المحكمة الصادرة في العالم العربي
تقوم هذه الخدمة بالتحقق من التشابه أو الانتحال في الأبحاث والمقالات العلمية والأطروحات الجامعية والكتب والأبحاث باللغة العربية، وتحديد درجة التشابه أو أصالة الأعمال البحثية وحماية ملكيتها الفكرية. تعرف اكثر