A model for outsourcing monitoring system

مقدم أطروحة جامعية

al-Kasasibah, Anas Ali

مشرف أطروحة جامعية

al-Shammari, Husayn Hadi Uwayyid

أعضاء اللجنة

Shilbayah, Nidal F.
Abu Arrah, Mahmud Malik

الجامعة

جامعة الشرق الأوسط

الكلية

كلية تكنولوجيا المعلومات

القسم الأكاديمي

قسم علم الحاسوب

دولة الجامعة

الأردن

الدرجة العلمية

ماجستير

تاريخ الدرجة العلمية

2010

الملخص الإنجليزي

There are many problems related to the outsourcing relationship, these problems are divided into tow categories: Provider problems and outsourced company (client).

It is very important to give permission to departments for access to use these services and not allow the other departments, in order to reduce the cost of using the outsource software.

Also the provider’s staff should access client systems only from specific parts.

On the other hand the provider must assure that the services are safely delivered to the client and that these services are not exposed to hackers.

In this thesis, we designed a model for monitoring the outsourcing system.

The model consists of three sub-models, which are: the Client sub-model, the Provider sub-model and Provider-Client relationships submodel.

Each part in this model aims to solve the set of problems in outsourcing system, especially those problems mentioned in the problem statement.

The proposed model asserts that the necessary time and effort must also be spent on negotiating and establishing the outsourcing process, with respect to management structures and systems for monitoring and evaluating the relationship.

The model states that regardless of how the activity is handled in-house outsourcing must be managed differently, often requiring new management.

التخصصات الرئيسية

تكنولوجيا المعلومات وعلم الحاسوب

عدد الصفحات

52

قائمة المحتويات

• APA
• MLA
• AMA

لغة النص

الإنجليزية

نوع البيانات

رسائل جامعية

رقم السجل

BIM-693903