A model for outsourcing monitoring system

Dissertant

al-Kasasibah, Anas Ali

Thesis advisor

al-Shammari, Husayn Hadi Uwayyid

Comitee Members

Shilbayah, Nidal F.
Abu Arrah, Mahmud Malik

University

Middle East University

Faculty

Faculty of Information Technology

Department

Computer Science Department

University Country

Jordan

Degree

Master

Degree Date

2010

English Abstract

There are many problems related to the outsourcing relationship, these problems are divided into tow categories: Provider problems and outsourced company (client).

It is very important to give permission to departments for access to use these services and not allow the other departments, in order to reduce the cost of using the outsource software.

Also the provider’s staff should access client systems only from specific parts.

On the other hand the provider must assure that the services are safely delivered to the client and that these services are not exposed to hackers.

In this thesis, we designed a model for monitoring the outsourcing system.

The model consists of three sub-models, which are: the Client sub-model, the Provider sub-model and Provider-Client relationships submodel.

Each part in this model aims to solve the set of problems in outsourcing system, especially those problems mentioned in the problem statement.

The proposed model asserts that the necessary time and effort must also be spent on negotiating and establishing the outsourcing process, with respect to management structures and systems for monitoring and evaluating the relationship.

The model states that regardless of how the activity is handled in-house outsourcing must be managed differently, often requiring new management.

Main Subjects

Information Technology and Computer Science

No. of Pages

52

Table of Contents

• APA
• MLA
• AMA

Language

English

Data Type

Arab Theses

Record ID

BIM-693903