Factors affecting the usage of B2E portals : the case of royal Jordanian

العناوين الأخرى

العوامل المؤثرة على استخدام بوابات B2E في الملكية الأردنية

مقدم أطروحة جامعية

Qasim, Diya Mufid

مشرف أطروحة جامعية

Bani Muhammad, Ashraf

أعضاء اللجنة

Farhan, Hazim
al-Shunnaq, Rifat O.

الجامعة

جامعة الشرق الأوسط

الكلية

كلية الأعمال

القسم الأكاديمي

قسم إدارة الأعمال

دولة الجامعة

الأردن

الدرجة العلمية

ماجستير

تاريخ الدرجة العلمية

2011

الملخص الإنجليزي

Business - to - Employee (B2E) portals is one key form of electronic business (e-business) that enables organization staff to access all company information and conduct their tasks effectively.

B2E Portals entail a set of handful tools and services that can be accessed remotely.

These B2E portals provide business with diverse solution in rapid changing business environment to support their business processes, save employee time and effort, and improve organization capabilities.

However, some organizations experience low utilization and usage levels for their B2E portals.

Many employees are not fully utilizing the portal services and instead of becoming a support tool for the organization operations it becomes a useless tool that waste company resources.

This research seeks to understand the factors influencing the usage of B2E portals in Royal Jordanian.

Using previous literature, this study develops a theoretical model that includes a set of four factors; user characteristics, portal characteristics, usefulness, and organization support.

The results of this research can help in understanding the shortcomings and enhancing the utilization of B2E portals.

Using a survey conducted on the ground staff of Royal Jordanian, this research examines the effect of these factors on employee’s usage of B2E portal.

Data obtained from a total of 327 respondent surveys were analyzed using statistical analysis.

The findings of this study revealed that age, salary and computer skills have statistical significant effect on using RJ B2E Portal.

Moreover, results showed the significant effect of portal characteristics and usefulness on using RJ B2E Portal.

In addition, the researcher found a statistical significant effect for organization support especially the existence of helpdesk and top management on the portals usage.

التخصصات الرئيسية

إدارة الأعمال

الموضوعات

• الإدارة
• التجارة الإلكترونية
• الموظفون
• الأردن
• معالجة البيانات
• مواقع الويب
• مصادر المعلومات
• خطوط الطيران

عدد الصفحات

77

قائمة المحتويات

• APA
• MLA
• AMA

لغة النص

الإنجليزية

نوع البيانات

رسائل جامعية

رقم السجل

BIM-698297