Factors affecting the usage of B2E portals : the case of royal Jordanian
Other Title(s)
العوامل المؤثرة على استخدام بوابات B2E في الملكية الأردنية
Dissertant
Thesis advisor
Comitee Members
Farhan, Hazim
al-Shunnaq, Rifat O.
University
Middle East University
Faculty
Faculty of Business
Department
Department of Business Administration
University Country
Jordan
Degree
Master
Degree Date
2011
English Abstract
Business - to - Employee (B2E) portals is one key form of electronic business (e-business) that enables organization staff to access all company information and conduct their tasks effectively.
B2E Portals entail a set of handful tools and services that can be accessed remotely.
These B2E portals provide business with diverse solution in rapid changing business environment to support their business processes, save employee time and effort, and improve organization capabilities.
However, some organizations experience low utilization and usage levels for their B2E portals.
Many employees are not fully utilizing the portal services and instead of becoming a support tool for the organization operations it becomes a useless tool that waste company resources.
This research seeks to understand the factors influencing the usage of B2E portals in Royal Jordanian.
Using previous literature, this study develops a theoretical model that includes a set of four factors; user characteristics, portal characteristics, usefulness, and organization support.
The results of this research can help in understanding the shortcomings and enhancing the utilization of B2E portals.
Using a survey conducted on the ground staff of Royal Jordanian, this research examines the effect of these factors on employee’s usage of B2E portal.
Data obtained from a total of 327 respondent surveys were analyzed using statistical analysis.
The findings of this study revealed that age, salary and computer skills have statistical significant effect on using RJ B2E Portal.
Moreover, results showed the significant effect of portal characteristics and usefulness on using RJ B2E Portal.
In addition, the researcher found a statistical significant effect for organization support especially the existence of helpdesk and top management on the portals usage.
Main Subjects
Topics
No. of Pages
77
Table of Contents
Table of contents.
Abstract.
Abstract in Arabic.
Chapter One : Study general framework.
Chapter Two : Theoretical framework and previous studies.
Chapter Three : Methods and procedures.
Chapter Four : Analysis results and hypotheses testing.
Chapter Five : Results analysis and recommendations.
References.
American Psychological Association (APA)
Qasim, Diya Mufid. (2011). Factors affecting the usage of B2E portals : the case of royal Jordanian. (Master's theses Theses and Dissertations Master). Middle East University, Jordan
https://search.emarefa.net/detail/BIM-698297
Modern Language Association (MLA)
Qasim, Diya Mufid. Factors affecting the usage of B2E portals : the case of royal Jordanian. (Master's theses Theses and Dissertations Master). Middle East University. (2011).
https://search.emarefa.net/detail/BIM-698297
American Medical Association (AMA)
Qasim, Diya Mufid. (2011). Factors affecting the usage of B2E portals : the case of royal Jordanian. (Master's theses Theses and Dissertations Master). Middle East University, Jordan
https://search.emarefa.net/detail/BIM-698297
Language
English
Data Type
Arab Theses
Record ID
BIM-698297
