Critical success factors for ERP implementation in UNRWA as a case study

العناوين الأخرى

عناصر النجاح الرئيسية في تطبيق نظام تخطيط الموارد المؤسسية في الأونروا كحالة عملية

مقدم أطروحة جامعية

al-Kurd, Ahmad Abd al-Razzaq Ahmad

مشرف أطروحة جامعية

Dahliz, Khalid Abd Abd al-Salam

أعضاء اللجنة

al-Habel, Wasim Ismail
Abu Nasir, Sami Salim

الجامعة

الجامعة الإسلامية

الكلية

كلية التجارة

القسم الأكاديمي

قسم إدارة الأعمال

دولة الجامعة

فلسطين (قطاع غزة)

الدرجة العلمية

ماجستير

تاريخ الدرجة العلمية

2016

الملخص الإنجليزي

This study aims to measure the success of Enterprise Resource Planning (ERP) implementation in UNRWA, which is one of the biggest United Nations organizations in MENA region.

The study focused on examining the relationship between the critical success factors and the success of ERP implementation at URNWA.

Five critical success factors were identified and examined by the survey.

They are (1) top management support, (2) project team competence, (3) user training and education, (4) interdepartmental communication, (5) data analysis and conversion.

Understanding the importance of these factors will help managers to make a good planning for ERP implementation.

It is suggested to set high priority to these critical success factors, which can help managers to have a better control of the activities in the process of ERP implementation.

Hopefully, it will increase the chance to implement ERP successfully.

The population of the study was 200 URNWA staff members who were engaged with ERP implementation stages.

Those staff members are distributed among five regions in which UNRWA operates.

Jordan, Syria, Lebanon, West bank and Gaza strip.

The researcher reaches them physically or through e-mails.

The response percentage was 173 (86.5%) from population from different field’s offices and different seniority levels.

The study found that CSF has significant relationship with successful ERP implementation at UNRWA with the percentage of 77.85%.

That indicates UNRWA has implemented the ERP system successfully and smoothly.

The study also shows that three out of the five CSF are the most important to success of the ERP implementation at UNRWA: data analysis and conversion, project team competency and interdepartmental communication.

Furthermore, practical implications to UNRWA and future studies were highlighted.

التخصصات الرئيسية

إدارة الأعمال

عدد الصفحات

125

قائمة المحتويات

• APA
• MLA
• AMA

لغة النص

الإنجليزية

نوع البيانات

رسائل جامعية

رقم السجل

BIM-723382