Critical success factors for ERP implementation in UNRWA as a case study
العناوين الأخرى
عناصر النجاح الرئيسية في تطبيق نظام تخطيط الموارد المؤسسية في الأونروا كحالة عملية
مقدم أطروحة جامعية
al-Kurd, Ahmad Abd al-Razzaq Ahmad
مشرف أطروحة جامعية
Dahliz, Khalid Abd Abd al-Salam
أعضاء اللجنة
al-Habil, Wasim Ismail
Abu Nasir, Sami Salim
الجامعة
الجامعة الإسلامية
الكلية
كلية التجارة
القسم الأكاديمي
قسم إدارة الأعمال
دولة الجامعة
فلسطين (قطاع غزة)
الدرجة العلمية
ماجستير
تاريخ الدرجة العلمية
2016
الملخص الإنجليزي
This study aims to measure the success of Enterprise Resource Planning (ERP) implementation in UNRWA, which is one of the biggest United Nations organizations in MENA region.
The study focused on examining the relationship between the critical success factors and the success of ERP implementation at URNWA.
Five critical success factors were identified and examined by the survey.
They are (1) top management support, (2) project team competence, (3) user training and education, (4) interdepartmental communication, (5) data analysis and conversion.
Understanding the importance of these factors will help managers to make a good planning for ERP implementation.
It is suggested to set high priority to these critical success factors, which can help managers to have a better control of the activities in the process of ERP implementation.
Hopefully, it will increase the chance to implement ERP successfully.
The population of the study was 200 URNWA staff members who were engaged with ERP implementation stages.
Those staff members are distributed among five regions in which UNRWA operates.
Jordan, Syria, Lebanon, West bank and Gaza strip.
The researcher reaches them physically or through e-mails.
The response percentage was 173 (86.5%) from population from different field’s offices and different seniority levels.
The study found that CSF has significant relationship with successful ERP implementation at UNRWA with the percentage of 77.85%.
That indicates UNRWA has implemented the ERP system successfully and smoothly.
The study also shows that three out of the five CSF are the most important to success of the ERP implementation at UNRWA: data analysis and conversion, project team competency and interdepartmental communication.
Furthermore, practical implications to UNRWA and future studies were highlighted.
التخصصات الرئيسية
عدد الصفحات
125
قائمة المحتويات
Table of contents.
Abstract.
Abstract in Arabic.
Chapter One : Study framework.
Chapter Two : Theoretical framework.
Chapter Three : The research methodology.
Chapter Four : Data analysis and discussion.
Chapter Five : Implications and recommendations.
References.
نمط استشهاد جمعية علماء النفس الأمريكية (APA)
al-Kurd, Ahmad Abd al-Razzaq Ahmad. (2016). Critical success factors for ERP implementation in UNRWA as a case study. (Master's theses Theses and Dissertations Master). Islamic University, Palestine (Gaza Strip)
https://search.emarefa.net/detail/BIM-723382
نمط استشهاد الجمعية الأمريكية للغات الحديثة (MLA)
al-Kurd, Ahmad Abd al-Razzaq Ahmad. Critical success factors for ERP implementation in UNRWA as a case study. (Master's theses Theses and Dissertations Master). Islamic University. (2016).
https://search.emarefa.net/detail/BIM-723382
نمط استشهاد الجمعية الطبية الأمريكية (AMA)
al-Kurd, Ahmad Abd al-Razzaq Ahmad. (2016). Critical success factors for ERP implementation in UNRWA as a case study. (Master's theses Theses and Dissertations Master). Islamic University, Palestine (Gaza Strip)
https://search.emarefa.net/detail/BIM-723382
لغة النص
الإنجليزية
نوع البيانات
رسائل جامعية
رقم السجل
BIM-723382
قاعدة معامل التأثير والاستشهادات المرجعية العربي "ارسيف Arcif"
أضخم قاعدة بيانات عربية للاستشهادات المرجعية للمجلات العلمية المحكمة الصادرة في العالم العربي
تقوم هذه الخدمة بالتحقق من التشابه أو الانتحال في الأبحاث والمقالات العلمية والأطروحات الجامعية والكتب والأبحاث باللغة العربية، وتحديد درجة التشابه أو أصالة الأعمال البحثية وحماية ملكيتها الفكرية. تعرف اكثر