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Critical success factors for ERP implementation in UNRWA as a case study
Other Title(s)
عناصر النجاح الرئيسية في تطبيق نظام تخطيط الموارد المؤسسية في الأونروا كحالة عملية
Dissertant
al-Kurd, Ahmad Abd al-Razzaq Ahmad
Thesis advisor
Dahliz, Khalid Abd Abd al-Salam
Comitee Members
al-Habel, Wasim Ismail
Abu Nasir, Sami Salim
University
Islamic University
Faculty
Faculty of Commerce
Department
Department of Business Administration
University Country
Palestine (Gaza Strip)
Degree
Master
Degree Date
2016
English Abstract
This study aims to measure the success of Enterprise Resource Planning (ERP) implementation in UNRWA, which is one of the biggest United Nations organizations in MENA region.
The study focused on examining the relationship between the critical success factors and the success of ERP implementation at URNWA.
Five critical success factors were identified and examined by the survey.
They are (1) top management support, (2) project team competence, (3) user training and education, (4) interdepartmental communication, (5) data analysis and conversion.
Understanding the importance of these factors will help managers to make a good planning for ERP implementation.
It is suggested to set high priority to these critical success factors, which can help managers to have a better control of the activities in the process of ERP implementation.
Hopefully, it will increase the chance to implement ERP successfully.
The population of the study was 200 URNWA staff members who were engaged with ERP implementation stages.
Those staff members are distributed among five regions in which UNRWA operates.
Jordan, Syria, Lebanon, West bank and Gaza strip.
The researcher reaches them physically or through e-mails.
The response percentage was 173 (86.5%) from population from different field’s offices and different seniority levels.
The study found that CSF has significant relationship with successful ERP implementation at UNRWA with the percentage of 77.85%.
That indicates UNRWA has implemented the ERP system successfully and smoothly.
The study also shows that three out of the five CSF are the most important to success of the ERP implementation at UNRWA: data analysis and conversion, project team competency and interdepartmental communication.
Furthermore, practical implications to UNRWA and future studies were highlighted.
Main Subjects
No. of Pages
125
Table of Contents
Table of contents.
Abstract.
Abstract in Arabic.
Chapter One : Study framework.
Chapter Two : Theoretical framework.
Chapter Three : The research methodology.
Chapter Four : Data analysis and discussion.
Chapter Five : Implications and recommendations.
References.
American Psychological Association (APA)
al-Kurd, Ahmad Abd al-Razzaq Ahmad. (2016). Critical success factors for ERP implementation in UNRWA as a case study. (Master's theses Theses and Dissertations Master). Islamic University, Palestine (Gaza Strip)
https://search.emarefa.net/detail/BIM-723382
Modern Language Association (MLA)
al-Kurd, Ahmad Abd al-Razzaq Ahmad. Critical success factors for ERP implementation in UNRWA as a case study. (Master's theses Theses and Dissertations Master). Islamic University. (2016).
https://search.emarefa.net/detail/BIM-723382
American Medical Association (AMA)
al-Kurd, Ahmad Abd al-Razzaq Ahmad. (2016). Critical success factors for ERP implementation in UNRWA as a case study. (Master's theses Theses and Dissertations Master). Islamic University, Palestine (Gaza Strip)
https://search.emarefa.net/detail/BIM-723382
Language
English
Data Type
Arab Theses
Record ID
BIM-723382