Usability evaluation of SAP ERP system : UNRWA case study

العناوين الأخرى

تقييم سهولة استخدام نظام SAP ERP : الأونروا كدراسة حالة

مقدم أطروحة جامعية

Habbub, Hasan Faraj Yusuf

مشرف أطروحة جامعية

al-Halis, Ala Mustafa

أعضاء اللجنة

Barakah, Ribhi Sulayman
Mahmud, Ahmad Yahya

الجامعة

الجامعة الإسلامية

الكلية

كلية تكنولوجيا المعلومات

القسم الأكاديمي

تكنولوجيا المعلومات

دولة الجامعة

فلسطين (قطاع غزة)

الدرجة العلمية

ماجستير

تاريخ الدرجة العلمية

2017

الملخص الإنجليزي

SAP AG is one of the biggest enterprise resource planning (ERP) software corporations.

As one of world's leading organization in the field of financial, logistic, procurement, human resource, distribution center and clinic supply, SAP Enterprise Resource Planning (ERP) UNRWA (United Nations Relief and Works Agency for Palestine Refugees) Reach Project has more than 1000 users working with SAP applications among five regions in which UNRWA operates: Jordan, Syria, Lebanon, West Bank and Gaza Strip.

UNRWA is one of the biggest United Nations organizations in MENA (The Middle East and North Africa) region.

SAP ERP users in UNRWA often encounter challenges using the complex UNRWA SAP ERP interface, which contains many required frames and fields.

Therefore, there is a need to evaluate the usability of SAP ERP.

In a usability evaluation, the problem is to predict what users face while using the system.

A usability evaluation with representative users tells whether the predictions are valid or not.

The purpose of this thesis is to find an approach based on data mining to evaluate the usability of the current SAP application in several strategies in UNRWA Gaza Field Office.

There are many factors for usability evaluation.

In this thesis, we focused on two main factors: human such as gender, education, and system such as presentation and customization.

The usability study consists of questionnaire and tasks scenario applied to some selected employees in different departments with different modules.

The result based on manipulated data collections using data mining methods and special tools.

We conclud that most users with high-education, with high grade, with experience, with computer skills and good knowledge of English found the usability of the system is good.

On the other hand, users with limited computer skills and limited English language faced some difficulties using the system.

Finally, we gave some useful recommendations and future works.

التخصصات الرئيسية

تكنولوجيا المعلومات وعلم الحاسوب

الموضوعات

• دراسات الحالة
• تخطيط موارد المؤسسة
• التنقيب في البيانات

عدد الصفحات

106

قائمة المحتويات

• APA
• MLA
• AMA

لغة النص

الإنجليزية

نوع البيانات

رسائل جامعية

رقم السجل

BIM-735532