Usability evaluation of SAP ERP system : UNRWA case study
Other Title(s)
تقييم سهولة استخدام نظام SAP ERP : الأونروا كدراسة حالة
Dissertant
Thesis advisor
Comitee Members
Barakah, Ribhi Sulayman
Mahmud, Ahmad Yahya
University
Islamic University
Faculty
Faculty of Information Technology
Department
Information Technology
University Country
Palestine (Gaza Strip)
Degree
Master
Degree Date
2017
English Abstract
SAP AG is one of the biggest enterprise resource planning (ERP) software corporations.
As one of world's leading organization in the field of financial, logistic, procurement, human resource, distribution center and clinic supply, SAP Enterprise Resource Planning (ERP) UNRWA (United Nations Relief and Works Agency for Palestine Refugees) Reach Project has more than 1000 users working with SAP applications among five regions in which UNRWA operates: Jordan, Syria, Lebanon, West Bank and Gaza Strip.
UNRWA is one of the biggest United Nations organizations in MENA (The Middle East and North Africa) region.
SAP ERP users in UNRWA often encounter challenges using the complex UNRWA SAP ERP interface, which contains many required frames and fields.
Therefore, there is a need to evaluate the usability of SAP ERP.
In a usability evaluation, the problem is to predict what users face while using the system.
A usability evaluation with representative users tells whether the predictions are valid or not.
The purpose of this thesis is to find an approach based on data mining to evaluate the usability of the current SAP application in several strategies in UNRWA Gaza Field Office.
There are many factors for usability evaluation.
In this thesis, we focused on two main factors: human such as gender, education, and system such as presentation and customization.
The usability study consists of questionnaire and tasks scenario applied to some selected employees in different departments with different modules.
The result based on manipulated data collections using data mining methods and special tools.
We conclud that most users with high-education, with high grade, with experience, with computer skills and good knowledge of English found the usability of the system is good.
On the other hand, users with limited computer skills and limited English language faced some difficulties using the system.
Finally, we gave some useful recommendations and future works.
Main Subjects
Information Technology and Computer Science
Topics
No. of Pages
106
Table of Contents
Table of contents.
Abstract.
Abstract in Arabic.
Chapter One : Introduction.
Chapter Two : Background and theoretical foundation.
Chapter Three : Related works.
Chapter Four : SAP ERP usability evaluation approach.
Chapter Five : Results and discussions.
Chapter Six : Conclusion, recommendations and future works.
References.
American Psychological Association (APA)
Habbub, Hasan Faraj Yusuf. (2017). Usability evaluation of SAP ERP system : UNRWA case study. (Master's theses Theses and Dissertations Master). Islamic University, Palestine (Gaza Strip)
https://search.emarefa.net/detail/BIM-735532
Modern Language Association (MLA)
Habbub, Hasan Faraj Yusuf. Usability evaluation of SAP ERP system : UNRWA case study. (Master's theses Theses and Dissertations Master). Islamic University. (2017).
https://search.emarefa.net/detail/BIM-735532
American Medical Association (AMA)
Habbub, Hasan Faraj Yusuf. (2017). Usability evaluation of SAP ERP system : UNRWA case study. (Master's theses Theses and Dissertations Master). Islamic University, Palestine (Gaza Strip)
https://search.emarefa.net/detail/BIM-735532
Language
English
Data Type
Arab Theses
Record ID
BIM-735532
