Designing a multi-perspective framework for performance measurement in Palestinian banks

العناوين الأخرى

تصميم إطار متعدد المنظور لقياس الأداء في البنوك الفلسطينية

مقدم أطروحة جامعية

Masri, Asim

مشرف أطروحة جامعية

Sabella, Anton

أعضاء اللجنة

Sultan, Suhayl
Khoury, Grace

الجامعة

جامعة بيرزيت

الكلية

كلية الأعمال و الاقتصاد

القسم الأكاديمي

دائرة إدارة الأعمال

دولة الجامعة

فلسطين (الضفة الغربية)

الدرجة العلمية

ماجستير

تاريخ الدرجة العلمية

2017

الملخص الإنجليزي

This research explores the current performance measurement practices in the Palestinian banks.

It also investigates the macro-environment which they operate under, and how it affects their performance measurement approaches.

Based on the findings of this quest, a performance measurement framework is then devised that is in line with the needs of the Palestinian banks and their contextual factors.

A thorough examination of the literature has been undertaken to better understand the field of performance measurement, which clearly suggests that traditional performance measurement that is based on financial measures is no longer sufficient for organizations to be able to compete in modern competitive markets, and that banks should adopt a more comprehensive multi-dimensional performance measurement system that uses both financial and non-financial measures in a relevant manner to the different organizational levels.

Based on this examination, a framework was designed addressing the gaps and needs highlighted in the literature.

In Order to support and further explore any deviations from the literature, an exploratory study was conducted to investigate the current performance measurement practices of the Palestinian banks and the environment which they operate in, and then identify how the findings of this study affect the proposed framework.

The data of this research is collected from seven Palestinian banks and the PMA.

In total, thirteen semi-structured in-depth interviews were held with key officials from the Palestinian banks in the period spanning February 26th through March 28th, 2017.

In conducting the study, this research followed a qualitative exploratory approach using thematic analysis to analyze the collected data.

التخصصات الرئيسية

إدارة الأعمال

عدد الصفحات

181

قائمة المحتويات

• APA
• MLA
• AMA

لغة النص

الإنجليزية

نوع البيانات

رسائل جامعية

رقم السجل

BIM-780054